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Square on a payment document for housing and communal services. Explanation of payments for hot water on a two-component rate

Pests of garden plants

Hello! Help please understand. Our HOA changed the Criminal Code. The new Criminal Code charges us for hot water I felt on the methodology from the Resolution No. 354 .. The fee for the hot water supply in our receipts is divided into two parts individual consumption and one and consisting of 2 mains: HOV and heated. There are no problems with the first line in individual consumption .. there is the volume (according to the meter in the apartment) and the tariff ... But heated (i.e., the number of kcal for heating) they are calculated based on the general water consumption (by the house meter) And calculate the share of my calories based on the volume of HOV in my meter. Calories turns out 0.74 (on my 6 cubes) and the board in the line. Individual consumption in new receipts increased by 2 times. The past company was expected easier, they simply took my XOV consumption on the meter and multiplied to the approved heating standards of 1 cube of water 0.0615. And the difference between the general flow rate and the amount according to the meters of Zhilscho was spread in part of the ONI proportionately. In the new receipts, the basement with one is impoverished ... That is, as I understand it, a new company, all the way, considers not separating the general needs and intra-quarterly .. or am I mistaken?
I revised a resolution of 354 .. And I did not find the formulas there for which you should count on hot water supply in apartment buildings with centralized water supply (open scheme) .. Help to figure out .. Are there any actions of the new Criminal Code? Thank you!

Hello, Natalia!

For a start, how to say our president Vladimir Putin, "Separate flies from the kitlet: Flies - separately, cutlets - separately!"
In our case, "cutlets" we will have a scheme of hot water supply (DHW) of your home, and "flies" - what and what is the new Criminal Code. With "Flys" we will understand the second border.
To begin with, we will deal with "cutlets":

Please specify:
At the beginning of the letter you write: "... The fee for the hot water supply in our receipts ... consists of 2 lines: Hove and heated ...".
As far as I know and understand the power housing and utility housing and utilities, such a division of the GVS fee is applied with a closed heat supply system - at which two pipelines (direct and reverse) heat supply (heating) are used from your quarterly boiler room (or from CHP), and hot water supply water is heated by part Water heating in water heaters (boilers) located in every home (or group of houses).
Is there a DHW boiler in your home?
Regarding the GWS fee with a closed heat supply system: the regulatory and technical documents are allowed two methods for calculating and paying the DHW, depending on which method is more suitable for specific conditions of the city, from the city-adopted calculation system between house-playing companies, heat pool and waterochannel, Or who has "attracted" the authorities and accountants.

First:
the fee is taken under the article "Hot Water Supply", which includes the amount of fees for the warmth, received from the boiler room and spent in a boiler for heating water plus a fee for cold water filed with water soloal and then heated in a boiler and spent by residents. Then, this fee from all the inhabitants enrolled in the home-controlling company is divided by the accounting department between the heat pool and the Vodokanal according to the rules known to them.

Second:
the board is taken on two articles:
- "Hot water supply" is a fee for the heat received from the boiler room and spent in a boiler for heating water. As a rule, this money is directly entering the heat itself without "drying and rock" in the Criminal Code;
- "Cold water on the DHW" is a fee for water filed by water soloal and then heated in a boiler and spent by residents. As a rule, this money is directly entering water scabs without "drying and rock" in the Criminal Code.

If the fee "Cold water to the DHW" appeared, then the "hot water supply" fee should decrease.

However, at the end of the letter you are writing: "... I did not find the formulas for which the formulas should be calculated in the decision number 354 ... MKD houses With centralized hot water supply (open circuit) »
The opening system of the DHW is the system when water for the goals of the DHW is heated in the boiler room (CHP), it goes through a separate pipeline and further is distributed through the water treatment cranes of the MCD. In this case, the fee for the DHW is determined in accordance with paragraphs 1 (for an apartment equipped with an ind. Counter) and 10, 13 (on one in the house with a general-friendly meter) Annex 2 "Calculation of the amount of fee for utilities" of decisions No. 354.
What is the DHW system in your home - closed or open?

Nataliya! Let's go to the "flies".

Unfortunately, according to the numbers you presented and the arguments, without having before your eyes (in the hands) of the texts of your letter in the Criminal Procedure, with the requirement to provide you with written explanations on the problem with the calculation of fees for the DHW and the corresponding replies of the Criminal Code - it is very difficult to give you an intelligible answer.
If you did not write such a letter, demand that the Criminal Code gives you an explanation, on the basis of which documents calculations are made, with the indication of their items, articles and items, including calculations for the forms of the relevant paragraphs 1, 10, 13 (or others, which calculations were made?) Annex 2 "Calculation of the amount of fee for utilities" of decisions No. 354.

In his letter, refer to the Housing Code of the Russian Federation, "The Standard of Information Disclosure by organizations engaged in the management of apartment buildings" (approved. Post. RF of September 23, 2010 No. 731), as well as paragraph 31 "Rules for the provision of utilities Services to owners and users of premises in apartment buildings and residential buildings "(approved. POST. Government of the Russian Federation № 354 of May 6, 2011):
"... 31. The Contractor must:
... d) produce directly when contacting the consumer Checking the correctness of the calculation of the consumer presented to the payment of payment fees for utilities, debt or consumer overpayment for utilities, ... and immediately according to the results of the inspection to issue documents containing correctly accrued payments to the consumer. Documents issued by the consumer must be certified by the signature of the head and the printing of the Contractor "

From your answers will depend on our future considerations and actions.
Good luck to you in the board for the DHW!

answer from Kalnin Yuri

Holyuri, hello! Thanks for your reply. There are no boilers in our house. We have an open hot water system in all auto plant. And in our many companies, hot water supply is divided into two lines: Xov and heated. (My mother lives in the neighboring quarter of 9th floor. MCD has a DHW of one line .. Tariff 109, / 83 p \\ m3)
I found a website with a decree of the Government of the Russian Federation of November 8, 2012 No. 1149 in which tariffs are introduced for open and closed water supply systems.Http: //kongiLFOND.RU/? Element_id \u003d 1391 .. and it is explained that when the system is open, the tariff consists of two HOV articles (heat carrier) and heated (heat and energy) ..
In addition, on the website of our heat and power company "Tevis", they posted tariffs for 13 years http://www.tevis.ru/index.php/2010-10-20-13-56-47/2011-04-19-12 -44-47 / -2013 they refer
on the order of the Ministry of Samara Region №418 http://www.minnergo.samregion.ru/norm_base/prikaz_regulirovanae2013/prikaz_regulirovae2012/5995/ Paragraph 43 talks about setting the tariff for Tolyatti (open system) and there is an application with tariffs for heat carrier and heat . So here it seems not to sink ...
I am more in our receipts perturbes the method of calculating the heating string (number of kcal) in the individual part.
Yesterday was at the Chairman of the HOA. She explained to me that she herself abandoned the standards for heating 1 cube of water., And agreed with the Criminal Code on the fact of expense. That is, in our receipt for February
hove water consumption on a total meter 1081 m3 ...
common kcal 127.
according to an individual counter in our apartment Hov - 6.3 m3
regulatory for Hove - 27,27p / m3
calculation of the Kcal (Individual) Next:
127/1081 x 6.3 \u003d 0.74 Cal
accordingly, 0.74 x 1058.46 \u003d 783.4 ..
plus 6.3 x 27,27 \u003d 171.8
Total for 6.3 m3 Mountain payment. water 955 p.
cube of water 151 rubles.
I must say that we remove this apartment. Nobody is registered in it. Therefore, as I was explained by the Chairman of the HOA .. we have in ODN if the exploration of the area is distributed in proportion to the square .. and if the savings are proportional to the people registered ... that is, we have zeros.
I'm talking about 354, the decree said that it was necessary to separately consider the individual expense and one. After the calculation explained to explain where such a method of calculation was found .. she answered me that our house is not suitable for any technique because we have common counters on Hov and on heat and ... :-)
Today I want to ask her a copy of the contract with this Criminal Code and I will write a letter in the Criminal CC (as you recommended to me).
I have a question: can they refuse me because I am not the owner of this apartment and is not spelled out there. Thank you.
Best regards, Natalia.

answer from Natalia

Hello, Natalia!

I understood as follows: The Avtozavodskiy district is the district of Togliatti?, Since from the years mentioned by you. Samara and Tolyatti Avtozavodsk region is only in Tolyatti.
Then we are fellow countrymen - in my youth, I am about 15 years old (in the 60s - 70s of the past century) I lived in Tolyatti and worked at the Togliatti CHP. Wife still twice a year he travels to Togliatti to the sister and numerous relatives - just tomorrow travels to your city.

From pleasant memories of youth, we turn to matters.
On your last question: "... can they refuse me because I am not the owner of this apartment and is not spelled out there?" I will answer this: if "they" will not want to communicate with the "annoying fiddler", they may well be "swelling" of you on the legitimate basis. But you do this - write letters on behalf of the apartment owner - of course, warning it about it.

While you breathe in your numbers. Something I can "stand" in the "Methodology" of the Chairman of the Board of Your HOA. Some kind of helica. It would be nice to have before your eyes payment document (invoice receipt).

Please apply in letters only generally accepted wording and reduce technical values \u200b\u200bused in laws and NTD on housing and communal services.
For example, Hov in the energy sector is "chemically desalted water". What do you mean? Cold water? If we are forced to apply your own abbreviations to reduce text, it is advisable to make the appropriate decoding (do not be offended on the old struggling for "moral"!)

I will also get acquainted with the Decree of the Government of the Russian Federation of November 8, 2012 No. 1149, the tariffs of the heat and energy company Tevis, the order of the Ministry of Samara Region No. 418 and other Togli Togli documents.

I know such a document: " Guidelines (MR) for the calculation and collection of payments of the population for housing and communal services »Gosstroy, LLC" Scientific and Advice Center of Housing and Communal Services "(" NCC Housing Holy Service ") Moscow 2003, and in it, paragraph 3.3" Heating and hot water supply ".
The content of the above-mentioned MR, as well as your answer, confirms my opinion that the procedure for calculating standards and tariffs in the regions, including (possibly) and in the Samara region, is determined by professional competence, understanding (or doss), decency (or meanness ), honesty (or greed) developers and approters of these standards and tariffs, and often the degree of corruption and "merging in the financial ecstasy" authorities, resource-supply organizations and management companies. About this in the media we hear a lot and see.

Nataliya! Do you think you do not consider it appropriate and convenient to continue the exchange of consultation information on DHW (and on other LCD issues) by El. addresses? If you ask for kindly at the administration of this site (e-mail [Email Protected]) Transfer me your email. Address, I will answer you and you will have my address - it will be more convenient than asking - responding on zhkhvrossy.
The ability to transmit files will appear - for example, with housing and utilities receipts (to evaluate the correctness of the accrual), letters in housing and communal services and answers to them, texts of documents on housing and communal services, etc. The archive is decent in the form of files - it is more convenient to send them, you do not need to "fill" text in response on the site. If something is needed - I will send in the form of files - torture to open, save and read (or delete as unnecessary).

And once again I repeat my opinion - if you want to succeed, everything business conversation With housing and communal services and the authorities, in writing (or by email).
Good luck to you!

answer from Kalnin Yuri

IN modern world people are used to living in comfortable conditions. And the higher the standard of living, the more people are surrounded by people. One of these essential conditions for the comfort of the comfort of the population can be attributed to the presence of hot water supply in apartments and private houses. Today, hot water consumption is equal to the use of cold and even sometimes exceeds it.

What it is?

Hot water supply is the provision of the population, including its domestic needs, as well as production needs, high temperature water (up to +75 degrees Celsius). It is an important indicator level and quality of life, as well as a condition for compliance with sanitary and hygienic standards. The hot water system consists of special equipment that is functioning in a totality that serves to warm water the desired temperature, as well as for feeding it to water intake points.

Most often, this system consists of the following elements:

  • water heater;
  • pump;
  • pipes;
  • reinforcement for water supply.




The regulatory documents often use abbreviation to phrase hot water supply - DHW.

Types of devices

The hot water system can be two types.

  • The open system has a coolant. Water is served from the Central heating system. It is named because the feed comes from the heating system. Such a system is usually used in apartment buildings. As for private houses, the open system will be too expensive there.
  • The closed system functions differently and has its differences.First cold drinking water It is closed from the central water supply or an outdoor network, then it heats up in the heat exchanger and only after that is supplied to the water intake points. Such water can be used to prepare food, since it does not have harmful to health elements.


And there is also an independent hot water system. Water heats up in a boiler room or thermal point, then fed to the house. It is referred to as independent, since it is functioning separately and is not related to the heat supply system. It is used in private homes or cottages.


As for the water heaters, they are divided into two types.

Their choice depends only on the desire of the owner, as well as from household Conditions premises.

  • Flowing. They do not accumulate water, but heating it as necessary. Such a heater is activated instantly as soon as water turns on. They can be electrical or gas.
  • Cumulative. Such water boilers collect water in a special tank and heat it. Hot water can be used at any time. Electrocotels have large dimensions.

Principle of operation

The hot water system can be a dead-end or circulating. The dead-end scheme is used with constant use of hot water. With a non-permanent water intake, the water in the pipes cools and does not come too hot. In order to get water necessary hot temperatureIt will have to drain it for quite a long time that it's not too convenient. With a circulation scheme, water is always served hot, but such a system is more expensive. Such a scheme is well suited in cases of periodic water intake. The water temperature is constantly supported, and users get hot water.


The circulation system in such systems can be two species.

  • Forced. At the same time, the type of pumps are used, as with the system of building heating. Forced systems Apply in multi-storey buildings, high-rise from two floors.
  • Natural. In single and two-storey houses, the arrangement of natural circulation is used, since the length of the pipelines is small. It functions on the circulation pipe system, based on the difference in the mass of water at different temperatures. This method is the same as the water heating method using natural circulation.



Hot water supply consists of the following elements:

  • water heater or generator;
  • pipeline;
  • water intake points.

Generators can be water heaters of several types.

  • High-speed water heaters work on the basis of the fact that hot water, which comes either from the boiler room or from the central heat supply, passes through brass pipes. They are inside steel pipes, and the space between them is filled with heated water. Thus, heated occurs.
  • A steamater water heater operates at the expense of a steam entering the heater. Water heats up, passing through brass pipes located inside. Such systems are used in housing with constant water flow and its large consumption.
  • In homes with periodic and low water consumption are used cumulative water heaters. They are not only heated, but also accumulate hot water.

Pipelines and hot, and cold water supply are a single system, they are stacked in parallel. On the water intake points, mixers are installed that allow you to receive different temperature (from +20 to +70 degrees Celsius) due to stirring hot and cold water. In the hot water system, it is better to use galvanized or plastic pipes In order not to be corrosion. Pipelines and risers are better insulating to avoid excessive heat loss. IN modern houses Counters are installed on hot and cold water to account for water consumption, which allows not to overpay for consumption, but pay only for consumed water.


Pros and cons

If we talk about the advantages and disadvantages of hot water, it is better to consider separately a system of open and closed types.

  • it is easy to fill and pull the air that happens automatically through the expansion tank;
  • quite just to make a feedback. Since the pressure in the system does not require special attention, it is possible to recruit water without fears;
  • the system functions well even if there is leaks, which is associated with a large working pressure in it.



The following can be attributed to the minuses:

  • constant monitoring of water level in the reservoir;
  • the need to replenish it.

To the advantages closed system Hot water can be attributed to such as:

  • savings associated with constant temperature;
  • it is possible to install a heated towel rail.



The disadvantage is the mandatory presence of water heaters. They can be flowing or accumulative, allowing you to always have a reserve water supply.

Highly an important point In the hot water system is the presence of a hydroaccumulator. It helps prevent some problems associated with pressure drops in the system. The hydroaccumulator is a sealed tank in which the membrane is partially filled with water. It shares the tank to the aqueous and air part. If the water volume increases in the hydraulic package, then the air volume decreases.



In the occurrence of increased pressure parameters in the system, a signal is fed and the pump is turned off. To adjust the pressure there is a pneumatic valve. Air pumps through nipple. Its quantity can be added and reduced.

The hydroaccumulator has such advantages as:

  • prevent the rapid wear of the pump. Since there is a stock of water in the tank, the pump will be included less often, which contributes to its longer service life;
  • stable air pressure in the system. The device helps to avoid sharp pressure drops and temperatures in the hot water supply system;
  • resistance to hydrowards. They practically do not arise and cannot harm the pump and the entire system;
  • increased hot water reserves. In the tank, the hydroaccumulator always has its stock, besides, it is constantly updated.


Thus, the presence of this device only has a positive effect on the functioning of the entire system as a whole.

Norma

According to the "Rules for the provision of utility services", the temperature rate of hot water should correspond to the value from +60 to +75 degrees Celsius. This value fully complies with sanitary standards and regulations on legislation. Russian Federation.

It is worth considering that there are some permissible deviations, namely:

  • at night (from 00: 00 to 05: 00 hours) is allowed to deviate up to 5 degrees Celsius;
  • in the daytime (from 05: 00 to 00: 00 hours), the deviation should not be more than 3 degrees Celsius.

According to the rules, if the hot water supplied is colder than the value of the standards, the user can recalculate and pay it at the cost of cold water supply. But for this you have to measure temperature measurements. It will not work independently. First of all, you need to call housing and communal services or to the management company and leave an application for froze. If this temperature decline is due to malfunctions, repairs or another reason, this is obliged to inform the dispatcher.


If everything is in order, you need to fix the application. After the wizard visit, you need to make an act of measuring the temperature in two copies. It is on the basis of this act and the cost will be recalculated.

During measurement, you need to pay attention to the following factors:

  • drain water necessarily within a few minutes;
  • mark from where the measurement is made - from the tube of the towel rail either from the independent pipe.

According to Sanpina's article, this violation implies a fine.

Installed norms temperature mode related to the following factors:

  • this temperature does not allow to multiply by bacteria;
  • at this temperature, the possibility of obtaining burns is excluded.


The water temperature in the storages should be very high, but its use at home must necessarily be combined with cold.

Schemes and calculations

In order to calculate hot water consumption, it is necessary to consider the number of living in the house or apartment, as well as the lifestyle. The main requirement is the minimum period of hot water from the crane. In addition, according to the current standards (10 minutes), it is supposed to use at several points in any quantity.

  • number of users;
  • the frequency of use in the bathroom;
  • number of bathrooms and bathrooms;
  • volume of sanitary devices;
  • required water temperature.



The best is the best design with the help of special measuring instruments. Although this option is not possible for everyone. Only when taking into account the needs of the whole family there is an opportunity to choose optimal option Hot water supply for home, apartments or cottages.



As for the operation of the hot water supply system, then it good result It is achieved only with the coordinated uninterrupted work of all its components. The main factor is to obtain a qualitative resource corresponding to all requirements. In this connection, prevention should be carried out periodically. Pipelines need to rinse. It is performed after installation, then after repairs and disinfection.

Flushing can continue from a few minutes to several hours. Time depends on the length of the pipeline. So that there are no corrosion in the process, you need a complete absence of air. For its output, special exhaust valves are used. Before the first commissioning of the hot water system, it is necessary to conduct an inspection for tightness and strength. The pressure should be on Polbara above allegedly used, but at the same time it should not exceed ten bar. Temperature ambient When conducting such events, there must be at least five degrees Celsius above zero.



To extend the service life of hot water supply, better time From the time to control the reinforcement, filters, insulation. There are ways to align hot water supply. In the presence and autonomous heating, and centralized water supply, the water heater must be connected to separate removals having overlapping fittings. During the circulation of water in the coolant there should be no air, as this may entail the formation of an air traffic jam, which will not give a hot water, and may also break the pipeline. If any faults occur in the system, it is better to contact the specialists for the timely detection and solving the problem. Under the condition of the accurate and gential use of the hot water system, the likelihood of emergency situations, breakdowns and failures is minimized.

Muscovites began to come new receipts for utilities services. After raising the tariffs and the emergence of contributions to overhauls increased by a minimum of 1 thousand rubles. "Gazeta.Ru" says what you need to know to try to save.


"Often to active citizens who check the bills can reduce the amounts issued even twice. The overestimation of accounts occurs due to the fact that the services that are not provided are included, and the amount of services rendered, "says the Chairman of the Company's Rights Protection Society Mikhail Anshakov.

How to detect deception

"The more account is drawn up, the easier it is to understand how reasonable payments are accrued.

If the rows are a bit, the purpose of payments is not disclosed in detail - this is the first reason for suspicion. Typically, the management company intentionally does not disclose the appointment of payments.

For example, if one line is written "for generalic needs" without explanation, that specifically this includes, the amount may be overestimated, including unwordified services, "Valery Novikov warns, head of the legal support department of NP Housing Supplies.

It is worth paying attention to the final amount: if it differs from the one that was a month earlier, it is better to carefully check the entire account.

"There are planned raises, they need to follow them. If there are no such increases, and the payment has become more expensive, it follows it to carefully recalculate, "says the expert.

At the same time, after raising tariffs (we recall, they were raised from July 1) an account should be checked particularly carefully. Underwear and suppliers of utility resources can overestimate the account by covering the planned increase.

"It happens, for example, what to overestimate the standards, two times prescribe the same amount - as a result, the payment is doubled," says Sergei Vasilyev, chairman of the MOSControl movement.

For what we pay

The payment usually consists of a number of mysterious abbreviations, and in each area can enter their abbreviations. There are several generally accepted:

Hydz DPU - Cold water supply (cold water) on household metering instruments. If the CPU is indicated, it means that you pay for the water in the apartment instrument of accounting.

DHS DPU. - Hot water supply (hot water) on household metering instruments.

Hall for GVS. - Cold water supply for hot water supply. That is, cold water, which goes to heating, give the price for heating itself in another row. Folding them, get the final price of hot water.

Dwarf. - Watering (sewage), used cold and hot water.

Outop. OSN. pl. - Heating of the main area.

Sod. and Rem. hp (or soda. and Rem. lived.) - Content and repair of residential area. These are the services of the management apartment building of the company on the content and the current repair of common property in an apartment building. That is, if you have this line, it is assumed that you are supported in the entrance and everything works. This line can include different services (maintenance of domestic engineering equipment, cleaning, maintenance, garbage collection, concierge services, etc.), if they are not painted in the payment, you can contact the CM for clarification.

At the same time, the amount and services that are included in the receipt must be approved by the decision of the tenants themselves at the meeting.

There are also services that are in reality citizens do not use: for example, payment of antenna and radio. From them you can refuse individually, contacting the Criminal Code with the requirement to exclude these items from the general account.

Counter or standard

Amounts for individual consumption (utilities enjoyed in the apartment) and for generalic needs (ODN; for example, heating and entry costs) in the payment should be separated by different graphs.

There are cases when the amount of payment for the use of utilities on the ODN per person, exceeded the size of individual consumption in the apartments.

This may occur when payments on the OND are not charged on the counters, but according to standards (with an increase in the coefficient due to the absence of the counter). To reduce costs, owners must vote for the installation of counters. Install their resource-supplying organizations.

Earlier, Gazeta.Ru wrote that resource-supplying organizations often sabotize the installation of meters, since the standards bring them a much greater income.

If such a problem is detected, you need to contact the hillpox.

Note Square meters and the number of tenants

It should be checked if the apartment is indicated correctly in the payment. At the rate of on square meter The heating and payments for overhaul is charged. Regional authorities allocate subsidies that compensate for some of the payments, but they only act within the social norm (in Moscow it is 33 square meters. M - per person, 42 sq. M - on two), explains Valery Novikov. For housing surplus will have to pay.

It is also not worth a hurry to prescribe new tenants. The more people, the more expensive it will be, for example, water (if counters are not installed). If someone from the prescribed in the apartment has no longer live in it, then you can achieve recalculation. It is necessary only to prove the lack - for example, bring a certificate from the management company from the real place of residence. The same applies to summer accommodation in the country and long business trips: if there are relevant documents of the Criminal Code, it is obliged to recalculate.

New line - overhaul

Calculate how much you have to pay for a new service, simply. In Moscow, a monthly fee is 15 rubles. per square. m. The new line appeared in the capital in July and already called discontent.

Earlier, "Gazeta.Ru" wrote that Muscovites want to conclude an agreement with the Foundation of the overhaul on their own terms and require a number of significant moments in the contract. However, while the practice is not in favor of tenants.

It should also be remembered that if more than 10% of the family income in Moscow takes place on the payment of utilities in Moscow, it is possible to obtain state support in the form of subsidies.

In this case, it is necessary to contact the district department of housing subsidies, presenting an income certificate and certificate of ownership. At the same time there should be no excess housing: established norms - 33 square meters. m per person, 42 square meters. M - for two.

What to do if the bill is overestimated

If it turns out that the score is overestimated, it is necessary to complain with the complaint to the control company. If she does not answer, you can submit a complaint with the hillpox (there can also be written immediately, without waiting for an answer from the Criminal Code). You can also contact the Regional Commission on Tariffs.

"The hill scope can be asked to check, on the basis of which will be recalculated. If it turns out that payments were overestimated, the citizens will receive a difference that will be charged on the payment of future payments, "the Novikov explained.

In general, while the practice of parsing such disputes is in favor of consumers, experts note.

The main thing is to seek your own, most easier to wave with your hand, if it turns out that it is necessary to pay more than one hundred rubles, and such impunity only encourages abuses, "Anshakov warns.

In receipts for utilities a new graph appeared - DHW. In users, she caused bewilderment, because not everyone understands what it is and why you need to make payments on this line. There are also owners of apartments that strike out the count. This entails the accumulation of debt, penalties, fines and even legal proceedings. In order not to bring the case to extreme measures, you need to know what DHW is, the heat energy of the DHW and why you need to pay for these indicators.

What is a DHW in the receipt?

DHW - Such a designation is decrypted as hot water supply. His goal is to provide apartments in apartment buildings and other residential premises. hot water with an acceptable temperature, but the DHW is not hot water itself, but thermal energywhich is spent on heating water to an acceptable temperature.

Experts share hot water systems for two types:

  • Central system. Here water is heated on the heat station. After that, it is distributed to apartment buildings.
  • Autonomous system. It is usually used in private houses. The principle of operation is the same as in the central system, but here water is heated in the boiler or boiler and is used only for the needs of one particular room.


Both systems have one goal - to provide the owners of residential premises with hot water. In apartment buildings, the central system is usually used, but many users install a boiler on the event that the hot water is disconnected, as it happened in practice. The autonomous system is installed where there is no possibility to connect to central water supply. The GWS pays only those consumers who use the central heating system. Autonomous contour users pay utility resources that are spent to heat the coolant - gas or electricity.

Important! Another in the graph in the receipt associated with the DHW is a DHW on one. Decoding one - general business needs. It means that the Count DHW on one is the consumption of water heated water used on the common needs of all residents of an apartment building.

These include:

  • technical works that are performed before the heating season;
  • pressing system of heating conducted after repair;
  • repair work;
  • heating of public seats.

Hot water law

The DHW Act was adopted in 2013. The Government Decree behind the number 406 states that users of the central heating system are required to pay for a two-component tariff. This suggests that the tariff was divided into two elements:

  • thermal energy;
  • cold water.


So in the receipt there was a DHW, that is, the thermal energy spent on the heating of cold water. Housing and utilities specialists came to the conclusion that risers and heated towel rails, which are connected to the contour of hot water supply, consume heat energy to heat the non-residential premises. Until 2013, this energy in receipts was not taken into account, and consumers used all decades to her free of charge, because outside the heating season heating the air in the bathroom continued. Based on this, officials divided the tariff for two components, and now citizens have to pay for DHW.

Water heating equipment

Equipment using fluid heating is a water heater. His breakdown does not affect the tariff for hot water, but the cost of work for repairing equipment is obliged to pay users, since water heaters are part of the property owners of housing in an apartment building. The appropriate amount will appear in the receipt for the content and repair of property.

Important! This payment should be carefully attached to the owners of those apartments that do not use hot water, because in their housing there is an autonomous heating system. Housing and utilities specialists do not always pay attention to this, simply distributing the amount for the repair of the water heater between all citizens.

As a result, the owners of apartments have to make a fee for the equipment to which they did not use. If you find an increase in the tariff for the repair and content of the property, it is necessary to find out what it is connected with and contact the management company for recalculation if the payment is not incorrectly.

Component "Heavy Energy"

What is this - component on the coolant? This is heated cold water. The control unit is not installed on the component of the heat energy, as opposed to hot water. For this reason, it is impossible to make the calculation of this indicator on the meter. How, in this case, the thermal energy for the DHW is calculated? When calculating the payment, the following points are taken into account:

  • the tariff that is installed on the DHW;
  • expenses spent on the content of the system;
  • the cost of heat loss in the circuit;
  • expenses spent on the transfer of the coolant.

Important! Calculation of the cost of hot water is carried out taking into account the volume of consumed water, which is measured in 1 cubic meter.

The size of the energy fee is usually calculated based on the value of the testimony of a general-friendly hot water metering and the amount of energy in hot water. Energy is calculated for each separate apartment. To do this, these water consumption are taken, which will be learned from the meter testimony, and multiply on the specific consumption of thermal energy. The obtained data is multiplied by the tariff. This figure is the necessary contribution, which is indicated in the receipt.

How to make an independent calculation

Not all users trust the settlement center, therefore the question arises, how to calculate the cost of DHW on their own. The resulting indicator is compared with the amount in the receipt and on the basis of this is concluded about the correctness of the accruals.

To calculate the cost of DHW, you need to know the tariff for thermal energy. The amount also affects the presence or absence of an accounting device. If it is, then testimony from the meter is taken. In the absence of a counter, the heat of the thermal energy consumption is taken for heating water. Such a regulatory indicator establishes an energy-saving organization.

If a multi-storey building is installed an energy consumption accounting device and in housing there is a hot water meter, then the amount for the hot water supply is calculated based on the database data and the subsequent proportional distribution of the coolant for apartments. In the absence of a counter, an energy consumption rate is taken per 1 cube of water and the readings of individual counters.

Complaint due to improper calculation of receipt

If, after independent calculation of the amount of contributions for the DHW, the difference was detected, it is necessary to contact the manager for clarification. If employees of the Organization refuse to give explanations about this, it is necessary to submit a written claim. Her company employees do not have the right to ignore. The answer should be received within 13 business days.

Important! If the answer was not received or from it it is not clear why such a situation arose, then the citizen has the right to submit a claim to the prosecutor's office or the statement of claim in court. The case will consider the case and the corresponding objective decision has been issued. You can also contact organizations that control the activities of the Management Company. A complaint of the subscriber will be considered here and an appropriate decision has been made.

Electricity used to heal water is not a free service. The fee for it is charged on the basis of the Housing Code of the Russian Federation. Each citizen can independently calculate the amount of this payment and compare the data obtained with the amount in the receipt. If inaccuracies occur, contact the control company. In this case, the difference will be compensated if the error is recognized.

The order of the Tariffs Committee and the prices of the Moscow region dated December 13, 2014 No. 149-r "On the establishment of tariffs for hot water for 2015" was approved by a two-component tariff for hot water on the basis of the Decree of the Russian Federation of May 13, 2013 No. 406 "On State Regulation of Tariffs in Water supply and drainage sphere. The procedure for calculating and making fees for utilities is defined in the rules for the provision of utilities approved by the Decree of the Government of the Russian Federation No. 354. Accordingly, the procedure for calculating the charge for hot water was changed. Now the fee for 1 cubic meters of hot water consists of two components:

First- Fee for 1 cubic meter of cold water.

Second- Fee for thermal energy, which was spent on heating 1 cubic water.

The component on cold water is the volume of cold water (HPW) for the needs of hot water supply. In the presence of individual accounting devices (counters), this component is determined - according to the readings of the device for hot water accounting (DHW), in the absence of an individual instrument of accounting - according to the standard, i.e. 3.5 cubic meters per 1 person. per month.

From January 1, 2015, residents of apartment buildings in Lyubertsy, who are equipped with overall metering devices, charges for hot water are manufactured by two-component tariff: Cold water component for DHW and thermal energy component for DHW.

Calculation for hot water for residents of the house should also be made according to a two-component rate. The house is equipped with overall DHW accounting devices. Payment for hot water from July 01, 2015 should be accrued to the current two-component rate: a component of cold water for DHW (at a rate of 33.28 rubles / cubic meters) and a component of thermal energy (TE) for DHW at tariff 2141,46 rub . Jgkal

In receipts on payment for housing and communal services from July 1, 2015, the hot water supply is indicated by two lines:

Hydz for DHW - the volume of cold water (rhps) for the needs of hot water supply;

TE for DHW - thermal energy spent on heating 1 cubic water.

The testimony of a general-friendly metering device is the amount of hot water for the current month and the volume of thermal energy, consumed in the current month to circulate and heating the specified amount of water are shown on the reverse side of the receipt, for example, the following:

1089,079 cubic meters. m. - FV for DHW (physical water for hot water supply);

110,732 Gcal. - TE for DHW (thermal energy for hot water supply).

The actual amount of thermal energy, which is spent on heating 1 cubic meters of cold water, is determined based on the total volume of thermal energy to the total amount of hot water for the current month, which is:

= TE for DHW / FV for DHW \u003d 110.732 Gcal. / 1089,079 cubic meters. m. \u003d 0,1017 Gcal / Cube

then, the actual cost of thermal energy spent on heating 1 cubic meters of water in the current month will be:

0,1017 Gcal / Cube. M x 2141,46 rub. For 1 Gcal. \u003d 217.79 rub.

We note that the amount of heat energy spent on heating 1 cubic meters of cold water may differ in each billing month, because It is a calculated value and depends on the amount (volume) consumed by the house of hot water in the current month and the amount of thermal energy spent on circulation and heating of this volume. Monthly, these indications are removed from a general-friendly instrument for the maintenance of thermal energy and are transmitted to the heat supply organization and are simultaneously recorded on the reverse side of the receipt of each current month.