Literally the next day, hot water "evaporated" and everything returned to the circles their own - the temperature of the hot water fell, it became warm ..
I realized that I made a mistake somewhere. Therefore, I decided to use a "scientific" method. So:

Purpose:
1. Restore the normal temperature of hot water.
2. obligate the Criminal Code to recalculate communal services For hot water.

Now you need to find laws, rulings, etc. etc. Which will allow this goal and ideally put these laws on monitoring to track changes. To begin to find out what temperature in hot water should be, and then suddenly a warm driver should be kept according to the law;) One of the main documents on utility services:
Decree of the Government of the Russian Federation of 06.05.2011 N 354 "On the provision of utilities to owners and users of premises in apartment buildings and residential buildings" (hereinafter)
In Appendix 1 of the Resolution, there are p.5 providing matching hot water temperature at the water-based point of the requirements of the Russian Federation law on technical regulation (Sanpin 2.1.4.2496-09)
We look at Sanpin 2.1.4.2496-09 n 2.4: "The temperature of hot water in the places of water resistance, regardless of the used heat supply system, should be no less than 60 ° C and not higher than 75 ° C. " Therefore, it is necessary to officially measure the temperature of the hot water, and in case of deviation from the norm, to solve the problem.How to do it? Perhaps several options:
Method 1
There is a whole section in the ruling on this topic.p.106 Resolutions:
"A message about a violation of the quality of the communal service can be made by the consumer in writing or orally (including by phone) and is subject to a mandatory registration of the emergency dispatch service. At the same time, the consumer is obliged to inform his last name, name and patronymic, the exact address of the room, where detected Violation of the quality of the public service, and the type of communal service. An emergency response officer is obliged to inform the consumer about the person who accepted the consumer message (surname, name and patronymic), the number for which the consumer's message is registered and the registration time. "
2.07.2013 I called the dispatching, told about the problem - "in my apartment a low temperature of hot water, the crane flows warm water"- an employee of the service told me data on the appeal: Application No. 19 at 15.00 Moscow time and called his last name. This is important. What does it give? First, the time starting from which the recalculation will be recalculated (paragraph 111 of the Resolution). And secondly, the official registration of the problem to which it will be possible to refer to further complaints and the preparation of other documents.I also talked with the tenants of my entrance, found out that almost one people had such a problem. And what they wrote, called - to no avail. Sin does not make a collective complaint;) However, I decided to wait and see how the serving company will react.
The management company needs to be verified.According to clause 108 and paragraph 109, in our case, the dispatching officer is obliged to agree with the consumer the date and time of checking the fact of the low temperature of hot water. After that, within 2 hours from the date of receipt from the consumer, the message about the violation of the quality of the communal service is to assign the time of checking if the consumer has not been agreed by a different time. There is a nuance here - it is necessary to specify its reliable data (FULL NAME, contacts) to communicate with you and did not arise misunderstanding by the management company. Then when you came to you and everyone was recorded, an act is drawn up at the end of the check. And here are three options (I quote § 109):

"1. If the verification will be established the fact of violation of the quality of the communal service, then the date and time of the inspection, the identified violations of the quality of the communal service used during the test methods (tools) of the detection of such violations, conclusions about the date and time The beginning of the violation of the quality of the communal service.
2. If, during the test, the fact of the violation of the quality of the communal service is not confirmed, then the inspection act is indicated about the absence of the fact of violation of the quality of the communal service.
3. If the audit arose arguing about the fact of a violation of the quality of the communal service and (or) the value of the retreat from the municipal service parameters established in Appendix N1 to this Regulation, the inspection certificate is drawn up in accordance with this Regulation. "

I had the first option: because During a call to the dispatch service, I pointed the grandmother's data, they came to her during my absence. Therefore, be sure to specify your data when contacting. I was lucky at the time of checking the temperature of the water from the hot water crane was 52 degrees, which is below the norm. The audit report is drawn up in the number of copies in the number of interested persons participating in the inspection, are signed by such persons (their representatives), 1 copy of the act is transferred to the consumer (or its representative), the second copy remains from the Contractor, the remaining copies are transferred to interested persons participating in verification.However, for incomprehensible reasons, the second copy was not sent to me, although on the phone the chief engineer stated that within 3 days from the date of verification, the act will be sent. Hence the question, why did not give out in place, the TC will subscribe to the ACT and representatives of the Criminal Code. On the one hand, this plus is superfluous from the Criminal Procedure, which will help with the proceedings, but the paper should be a TC is a document confirming the fact of providing a utility service of inadequate quality. We will have to write again.
Method 2

Similar to method 1, only after contacting the dispatcher, you also write a complaint to the State Housing Inspection. Also in the inspection should be contacted if you have a dispute about checking the fact of the service of improper quality (p.110 decree). All the same, I will probably have to write to me there.Recently, once again called the dispatcher, 10 minutes after the call, an employee came (just he was in our house at this moment) touched the water with his finger, agreed that she was cold. He said that there is not enough people, engineers, etc. and TP to eliminate the problem and so on. Not everyone understood from his words, but one thing is clear - the mess is still. It means that it is necessary to find out - this mess bladed and is planned in advance, or is a coincidence. From communication with the neighbors and with grandmother, I found out that the employees of the serving company say to each tenant - "everything is in order, only you have one (one) such a situation and other things" grandmother stated so "go through the neighbors and collect from all signatures that everything is fine". The progress version becomes less likely, but the facts are needed. This is a separate work that goes beyond the goals and requiring a set of events - in general, without affairs will not be left.

Made up this letter:

I spread my entrance by mailboxes. In PN 11.08.13, I will prepare a collective complaint about the management company about the low temperature of hot water in apartments and send to the housing inspectorate of the city of Moscow. I wonder how the inspection will respond to this, in the idea of \u200b\u200bthem, bonuses should go through the detection of jambs of work of the management company. Let's see what's so)

Often poorly provided utilities and reluctantly eliminate various accidents of house communications. But this is their direct duty written in the rules approved by the government.

And if you faced violations of the norms and rules of service from the "Communalists" - it must be struggling with this. And we will tell me how. In this article, we will consider how to get a high-quality and well-heated hot water in the apartment. After all, she has long been included in the list of essential amenities.

The temperature rate of hot water in the apartment

Hot water is one of the most expensive points in receipt of payment services utilities.

• Its value is formed from the price per unit of volume of water spent, multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
• And when it is not, the fee is calculated, given the value of consumption, the number of registered residents and the established tariff.

According to the standards enshrined in Sanpin, the temperature served from the crane in residential buildings Hot water at the point of reception should be kept in the range from 60 degrees Celsius, up to 75. Overhey or lower this threshold utility services do not have. After all, we pay a monthly provision of this service.

There are fixed norms of permissible deviations from the specified values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In daytime - no more than three degrees in a large or smaller side.

To control the quality of the provision of services to the population should be the Gospise and similar state organizations. They are obliged to respond to the appeal of citizens and send inspection inspectors to "public utilities" on which a complaint was filed.

The following video will tell you in more detail about the temperature standards of hot water in the apartment and about what to do if it does not match such a normal:

And now it's time to find out what needs to be done if the temperature of the hot water is below normal.

What if they are not respected?

So, what do you still do if the hot water is low temperatures?

Well, firstly, it is necessary to use my own prescribed in the Constitution Russian Federation, right to appeal to government agencies. We write a statement on the commission of an administrative offense to the State Housing Inspection.

How to make a complaint

We will analyze how to make an application-complaint correctly:

• in the upper right corner you write where and from whom, with the address of the registration and contact data;
• in the header we write the word "statement", and then this is the text "On the commission of an administrative offense under Article 7.22 of the Administrative Code" Violation of the rules for the maintenance and repair of residential buildings ";
• after proceeding to the text of the complaint itself in the form that it does not comply with the rules of the Housing Code of the Russian Federation at such an Housing Code, indicating the main essence of the problem;
• at the end we write an appeal to the official of GGG, with a request to organize an inspection of this fact, issuing a prescription to eliminate and punish the perpetrators;
• we put your signature and date.

A good sample application with the indication of all legal norms and acts, as well as its electronic submission can be found on the website of Roszhkch. In addition, you can download such a statement.

Sample of the complaint to the low temperature of hot water in the apartment

Sample of the complaint to the low temperature of hot water in the apartment - 1

Sample of the complaint to the low temperature of hot water in the apartment - 2

Sample of the complaint to the low temperature of hot water in the apartment - 3

Procedure

Now we are writing step by step, how to act in case of a decrease in hot water temperature at your home:

1. we write a statement in the Government (if the application is not only from you, but also from neighbors, the utilities will begin to work much faster);
2. we send it there, you can both personally and by mail by registered mail;
3. we are waiting for an answer from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time to ship;
4. typically, the time allocated to eliminate, different, but on average it is a month and a half;
5. if the problem has not been eliminated for the agreed time, boldly apply to the court.

Poor-quality water: what to do?

Also, as in the case of the temperature of the hot water supplied to your home, the question of its quality is registered in Sanpin. It clearly states that hot water should be clean, without excess taste and unpleasant odor. For this service, also our "blood" money is held monthly. And if the water does not have installed characteristics installed by sanitary doctors, it is necessary to complain.

So what to do and where to apply if there are poor-quality water from the crane?

1. Fix the fact of feeding such a fluid to your home can be called the emergency service. The dispatcher must record your complaint with the time, addresses and cause of circulation in the call log. After that, demand to tell you the registration number. If the reasons associated with the deterioration of water quality in your home specialist are known, he must tell you about them.
2. During a couple of working days, an inspector from a resource-saving company and a representative of the HFA is obliged to. They constitute an act of poor-quality water according to the standard sample.
3. If the engineer did not arrive at the specified period, call an employee of a home-controlling company and two any neighbors, in their presence make up this document, after which all those present bonded by its signatures on the absence of an inspector. Such paper is considered valid. Based on the act and writes a statement.

The scheme of complaints is identical to the above claim for the improper temperature of hot water. You also make an application for officials from the State Housing Inspection, guided by the same regulatory acts and consideration. The only thing that your complaint will be different is the reason for the appeal. You specify it as "poor-quality water" or "water of inappropriate quality".

After compliance with the entire procedure, we receive an answer from the inspector and wait for the problem. Remember, a collective complaint or speeds up the solution to the decline in water quality in a positive side.

Competently and correctly compiled statement in electronic form, look for the same email address, on turns. Or you can see and download it directly.

Sample application of poor-quality water

Sample application of poor-quality water - 1

Sample application of poor-quality water - 2

As made a complaint about the inconsistency of the quality of hot water the tenants apartment house, look at the following video:

We demand recalculation

There are rules for payment and the provision of utilities, which are governed by the Decree of the Government of the Russian Federation. They are very competent and in detail all recalculations for utilities rendered poorly.

So O. hot water It says that it should be delivered smoothly and to be proper temperature and quality. When lacking or excessive (which is much less likely), the temperature is: a decrease of 0.1 percent of the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the Cold tariff.

Reduce the size of the board for the number of days or hours when low-quality hot water can be supplied:

• we divide the number of days in which hot water flowed in improper quality, on the number of days in a month;
• the resulting amount is multiplied by the tariff rate.

The number that turned out and will be discount for poorly rendered communal service.

We hope that our advice will help you protect your rights to the "lawlessness of public utilities." Never be afraid to do this - and you will always have all the necessary benefits of civilization! After all, as judicial practice shows regarding consumer lawsuits for poor quality drinking water, do it all really possible!

Accommodation in the apartment of a high-rise building suggests comfortable conditions. The ability to constantly use the services of water supply, power supply, heating and other blessings of civilization is the main evidence of the landscaping of housing.

One of the comfort parameters is the temperature of the hot water temperature in an apartment building.

Check your hot water for compliance with regulations.

Regulations

Regulatory documents (Sainpin) determine which hot water temperature in the crane is permissible. It ranges from 60 to 75 ° C. Such a thermal regime provides sanitary protection against various microorganisms and viruses. The temperature of the hot water in the tap according to the standard is adopted in accordance with the physiological characteristics of a person and does not change for several decades.

Learn how many degrees should be hot water for comfortable and safe use, knowledge of biology is help. Many bacteria in water pipes, died at a minimum temperature from 60 ° C and above. Water will be almost safe and free from microorganisms with further heating to 75 ° C.

In this video, we will find out what the pressure reducer is responsible:

In the case of lower temperatures (in the range of 40 ° C), warm water becomes a source of reproduction of numerous viruses, dangerous for a person, so it is not suitable for use. An increase in water temperature up to 60 ° C and above is used in open systems, which include water supply systems of apartment buildings.

The increase in temperature above 75 ° C is unsafe and threatens with thermal burns. The temperature risk is particularly increasing for certain categories of tenants - children, disabled population and disabled.

Features of recalculation

The technical condition of heat supply systems in the house should not affect the mode and temperature regulations of hot water in the apartment. In the contract between consumers (residents of the apartment building and selling services by enterprises with housing and communal services, all conditions of hot water supply are determined.

It is important that in the case of filing for several days of hot water below the normative value, this fact should be fixed in order to make recalculation of payments for a poorly provided service. But there are also force majeure circumstances in which the cost recalculation is not carried out:

• accident on the feed heat maintenance serving residential building;
• failure of equipment (pump, boiler);
• work on the prevention and repair of the network.

The tenants of an apartment building must record all interruptions in the feed and change the parameters of the coolant. When stopping water supply, you must inform the urban emergency service manager.

According to regulations, the time interval without supplying the coolant is regulated:

• per month - no more than 8 hours;
• maximum once - 4 hours;
• in the event of an accident - during the day.

The norms are prescribed the recalculation of the tariff if the increase in the interval without water is documented.

Rates for the dates of the absence of a coolant should be reduced. For example, if from 31 days of the month normally heated water in the house was absent 6 days, then in the calculation it is necessary to reduce the rates for the period of lack of water.

Measurements of temperature

To measure the temperature of water from the crane, it is necessary to substitute a special glass under the stream and fill it up to risks, then lower the thermometer into it. After 3 minutes, you should remove the readings of the thermometer. According to sanitary standards, the following deviations are possible:

• for daytime - up to 3 degrees;
• at night - within 5 degrees.

Further decrease in temperature is the basis for recalculation. Without carrying out the procedure for measuring the temperature of the DHW, it is impossible to count on a decrease in payment for services. It is necessary to contact the dispatch service for the official registration of the application for measurement. At the same time fixed number, date of application and name dispatcher.

Here are two options: a decrease in temperature due to the emergency state of the hot water supply network and the absence of visible reasons for disrupting the feed parameters. In the first version, the dispatcher is obliged to notify the tenants about the timing repair work, in the second - to negotiate with the applicant about the date and time of measurement.

The data measurement data is activated, each participant of the procedure is signed on its instance of the act. If violation of standards is recorded, then the cost of hot water is recalculated at the prices of cold.

For maximum accuracy of measuring temperature, it is necessary to merge hot water from a hot crane for about 3 minutes. It is necessary to use special water thermometers.

Features of the filing of the complaint

When fixing, within a few days of the facts of supplying hot water with a temperature below, the standard should prepare a complaint with the management company or HOA about the recalculation of payment for the use of the resource. Recalculation is made only if there is an act of measurement.

The complaint is a formal document, the design of which must comply with the rules of office work. The text of the document should be prepared with the presentation of all the facts of the available disorders:

• the recipient of the application is the name of the enterprise or a certain proper person, for example, director of the Criminal Code;
• you should specify the name, address of accommodation, contact phones of the applicant;
• in the title, indicate briefly the content of the complaint, for example, "a statement on non-compliance with the regulatory parameters of service delivery";
• in the main part of the application, it is correct and competently transferring the dates of measurements of temperatures, for this it is necessary to use the acts of the act on the facts of the violation;
• the applicant must inform the deadlines for the elimination of violations and the requirement of recalculation of tariffs of the medium consumed;
• at the end of the complaint, the date of filling, signature and decipher the applicant's signature is set.

It is recommended to prepare two instances of the document to fix the date and time of registration of the complaint. in the management company or HOA on the applicant's paper. The time consideration of complaints in institutions is one month. In the absence of a response during this period, it is recommended to obtain official confirmation of the refusal for further actions.

In this case, you should contact supervisory instances or authorities. To the new handling you need to attach a copy of the first application with a mark on the reception and the official refusal of the addressee of the complaint in a positive decision. The document can be submitted to the Government agency, the authorities of Rospotrebnadzor and the local municipality or the prosecutor's office.

As a rule, the second complaint happens enough. The active participation of employees of the hillside and prosecutor's office allows in most cases to positively solve the problems of the applicant. The process of eliminating the causes of water supply is not according to the standard and recalculation of the cost of consumption of hot water services is performed very quickly. In critical situations, the claims should be sent to the court.

Monitor changes in water temperature in the apartment is necessary for safe use of the resource. To eliminate cases of infection when filing deviations the desired temperatureOutdoor services are required to regularly carry out control measurements. The water temperature on the standards is a guarantee of epidemiological safety.

In individuals living in different cities of Russia, the temperature varies somewhat cold water In the crane. In this regard, the question arises how many degrees should be water according to the current state standard, and also why one tenants are colder than others. It will also be told about what measures you need to be taken to individuals who are unhappy with the temperature, as well as the quality of water coming into their houses.

Since the cold water generator, which enters the taps of residents of apartment buildings, is centralized water supply, then its temperature can be somewhat different depending on various factors. Such factors include the time of year, how pipelines are placed in which they are, as well as many other details. However, there is a general state standard that dictates temperature norm Water, which should be observed despite the circumstances.

It should be noted that the executive authorities adopted a number of regulatory acts concerning construction standards and rules. In this source, the norms of relative cold water supply of residential premises, which must be respected.

Building regulations

In the current Housing Code of the Russian Federation, it is fixed that tenants systematically paying a certain price for filing water resources in their home should receive them in the amount they need for a comfortable stay. In addition, the composition of water should be safe for human health and do not contain any dangerous impurities. However, in such a source as building rates and rules, it is written that the tenants will be provided with water suitable for drinking, only if it is submitted through pipelines that meet all sanitary standards.

IN different regions Russian Federation water quality varies significantly. In this regard, in the current legislation, it is written that the temperature indicators depending on certain qualitative characteristics may differ slightly in different cities and even areas. Also in building standards and rules it is shown that for one month of water in the cranes of individuals may not be a total of no more than eight hours. In addition, if in the same day, tenants denied water supply for more than four hours in a row, this is considered an offense.

The heat of water resources generated by the cold highway does not affect the level of comfort of the residence of individuals. The same fact applies to sanitation conditions. Regarding the pressure that should be in the cold-type water supply circuit, in the building standards and the rules, it was recorded that the minimum value of this indicator is 0.03 Mp, and the maximum is 0.6 megapixel.

What is Gost.

As for the temperature indicators of cold water supplied to the dwellings of citizens of the Russian Federation, it is practically nothing on this topic in the State Standard. However, what should be the quality and composition of water resources should be, in this source, it is written in fairly detailed. Regarding the temperature characteristics of cold water, the following rules apply:

• The water temperature depends on the season.In the warm season, water that is supplied to the taps of tenants will be a slightly higher temperature than in cold seasons. This fact Directly associated with weather conditions. Water entering a special structure, which is created to fence water from the source, in the summer will be significantly warmer than in winter. In addition, the hydraulic structure, intended for the supply and diversion of water resources in a specific direction, called the water pipe, is located close to the soil, the temperature of which also affects the water temperature.
• Temperature norms sets the supplier.Since the current legislation norms were not regulated by temperature indicators related to cold tap water, each individual organization, which is a provider of a similar nature, independently determines these values. In most cases, the minimum limit set to four degrees Celsius, and the maximum - twenty degrees.

How to achieve an acceptable water temperature

Since in 2019 the cost for the use of utilities is large enough, the demand from their suppliers is also growing. Thus, if an individual is categorically displeased with the temperature of cold water and / or its quality, then he needs to issue his claim in writing. This is done in the form of a special act. After that, this document should be marked in the log of registrations, and the supplier of a certain communal service for three days is obliged to consider it.

Attention! If the supplier did not respond to a compiled act, which was signed by more than two tenants, and at the same time the quality of the service was not checked, the document expressing a certain complaint is automatically recognized as valid.

How to make an act

In order to completely not write the entire document from hand, we strongly recommend printing its form, which is in free access and is called "Act-Claim", and enter into empty rows relevant information. First of all, in the empty form of the act, it is necessary to make the name of the settlement, and then the day, month and year of the details of the document. After that, the following information is indicated:

1. About consumer and artist.If the consumer of cold water observes that the provider violates the rules of the contract between them, he has the full right to complain to the purpose of restoring justice. The first thing is prescribed the number of the agreement, and then the surname, the name and patronymic of the user, as well as the type of a certain communal service, whose quality is displeased with an individual. After that, it is specifically listed, which is the essence of claims.
2. About indicators. Just express your discontent with the quality of the provision of housing or communal services will not be enough. The individual should enter specific quantitative or qualitative characteristics into ACT. For example, in the case under consideration, if the temperature of the cold water is below the norms prescribed in the contract with the supplier, then it is necessary to specify how much the degrees it is. In addition, the day is displayed, month and year, starting from which the consumer noticed this deterioration, and also indicates the date when the delivery of the utility service has normalized.
3. About the compilers of the act. At the bottom of the document, information must be present, containing information on the positions of the artist and the consumer, as well as about their addresses with contact phones. Under the relevant data, each of the parties should put its signature. Also indicated last names, names and patronymic of all other consumers who have subscribed to this act, thereby confirming the improper quality of this communal service.

After the document is issued, do not forget to make it a second instance. And on each copy there must be a signature of both users of this utilities and individualacting as a representative of the supplier. After filing the act, the supplier gives exactly three days, during which it has the right to provide a refusal to satisfy the requests set out in the document. If the actions of this kind were not taken, then by default it is believed that the supplier agrees with all complaints and undertakes to correct.