Often poorly provided utilities and reluctantly eliminate various accidents of house communications. But this is their direct duty written in the rules approved by the government.

And if you faced violations of the norms and rules of service from the "Communalists" - it must be struggling with this. And we will tell me how. In this article, consider how to get a qualitative and well-warmed hot water. After all, she has long been included in the list of essential amenities.

The temperature rate of hot water in the apartment

Hot water is one of the most expensive points in receipt of payment services utilities.

• Its value is formed from the price per unit of volume of water spent, multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
• And when it is not, the fee is calculated, given the value of consumption, the number of registered residents and the established tariff.

According to the standards enshrined in Sanpin, the temperature served from the crane in residential buildings Hot water at the point of reception should be kept in the range from 60 degrees Celsius, up to 75. Overhey or lower this threshold utility services do not have. After all, we pay a monthly provision of this service.

There are fixed norms of permissible deviations from the specified values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In daytime - no more than three degrees in a large or smaller side.

To control the quality of the provision of services to the population should be the Gospise and similar state organizations. They are obliged to respond to the appeal of citizens and send inspection inspectors to "public utilities" on which a complaint was filed.

The next video will tell you more about temperature norms Hot water in the apartment and what to do if it does not match such a normal:

And now it's time to find out what needs to be done if the temperature of the hot water is below normal.

What if they are not respected?

So, what do you still do if the hot water is low temperatures?

Well, firstly, it is necessary to use my own prescribed in the Constitution Russian Federation, right to appeal to government agencies. We write a statement on the commission of an administrative offense to the State Housing Inspection.

How to make a complaint

We will analyze how to make an application-complaint correctly:

• in the upper right corner you write where and from whom, with the address of the registration and contact data;
• in the header we write the word "statement", and then this is the text "On the commission of an administrative offense under Article 7.22 of the Administrative Code" Violation of the rules for the maintenance and repair of residential buildings ";
• after proceeding to the text of the complaint itself in the form that it does not comply with the rules of the Housing Code of the Russian Federation at such an Housing Code, indicating the main essence of the problem;
• at the end we write an appeal to the official of GGG, with a request to organize an inspection of this fact, issuing a prescription to eliminate and punish the perpetrators;
• we put your signature and date.

A good sample application with the indication of all legal norms and acts, as well as its electronic submission can be found on the website of Roszhkch. In addition, you can download such a statement.

Sample of the complaint to the low temperature of hot water in the apartment

Sample of the complaint to the low temperature of hot water in the apartment - 1

Sample of the complaint to the low temperature of hot water in the apartment - 2

Sample of the complaint to the low temperature of hot water in the apartment - 3

Procedure

Now we are writing step by step, how to act in case of a decrease in hot water temperature at your home:

1. we write a statement in the Government (if the application is not only from you, but also from neighbors, the utilities will begin to work much faster);
2. we send it there, you can both personally and by mail by registered mail;
3. we are waiting for an answer from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time to ship;
4. typically, the time allocated to eliminate, different, but on average it is a month and a half;
5. if the problem has not been eliminated for the agreed time, boldly apply to the court.

Poor-quality water: what to do?

Also, as in the case of the temperature of the hot water supplied to your home, the question of its quality is registered in Sanpin. It clearly states that hot water should be clean, without excess taste and unpleasant odor. For this service, also our "blood" money is held monthly. And if the water does not have installed characteristics installed by sanitary doctors, it is necessary to complain.

So what to do and where to apply if there are poor-quality water from the crane?

1. Fix the fact of feeding such a fluid to your home can be called the emergency service. The dispatcher must record your complaint with the time, addresses and cause of circulation in the call log. After that, demand to tell you the registration number. If the reasons associated with the deterioration of water quality in your home specialist are known, he must tell you about them.
2. During a couple of working days, an inspector from a resource-saving company and a representative of the HFA is obliged to. They constitute an act of poor-quality water according to the standard sample.
3. If the engineer did not arrive at the specified period, call an employee of a home-controlling company and two any neighbors, in their presence make up this document, after which all those present bonded by its signatures on the absence of an inspector. Such paper is considered valid. Based on the act and writes a statement.

The scheme of complaints is identical to the above claim for the improper temperature of hot water. You also make an application for officials from the State Housing Inspection, guided by the same regulatory acts and consideration. The only thing that your complaint will be different is the reason for the appeal. You specify it as "poor-quality water" or "water of inappropriate quality."

After compliance with the entire procedure, we receive an answer from the inspector and wait for the problem. Remember, a collective complaint or speeds up the solution to the decline in water quality in a positive side.

Competently and correctly compiled statement in electronic form, look for the same email address, on turns. Or you can see and download it directly.

Sample application of poor-quality water

Sample application of poor-quality water - 1

Sample application of poor-quality water - 2

As made a complaint about the inconsistency of the quality of hot water the tenants apartment house, look at the following video:

We demand recalculation

There are rules for payment and provision communal serviceswhich are governed by the Decree of the Government of the Russian Federation. They are very competent and in detail all recalculations for utilities rendered poorly.

So about hot water it says that it must be delivered smoothly and to be proper temperature and quality. When lacking or excessive (which is much less likely), the temperature is: a decrease of 0.1 percent of the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the Cold tariff.

Reduce the size of the board for the number of days or hours when low-quality hot water can be supplied:

• we divide the number of days in which hot water flowed in improper quality, on the number of days in a month;
• the resulting amount is multiplied by the tariff rate.

The number that turned out and will be discount for poorly rendered communal service.

We hope that our advice will help you protect your rights to the "lawlessness of public utilities." Never be afraid to do this - and you will always have all the necessary benefits of civilization! After all, as judicial practice shows regarding consumer lawsuits for poor quality drinking water, do it all really possible!

What should be the temperature of hot water in the crane? Standards, the greatest and smallest value as well as permissible deviations are prescribed in Sanpin 2.1.4.2496-09. In the article we will tell where to file a complaint if the water temperature is less than the norm.

Resource-supplying organizations are obliged to comply with the rules for providing the population by communal services. In case of hot water They relate to its head, composition and temperature. Responsible organizations are familiar with these criteria. Citizens not always aware of them, although they are also needed to defend their rights.

What should be the temperature rate?

The temperature rate of hot water in the MKD is determined in paragraph 2.4 SanPine 2.1.4.2496-09. This range is + 60 ... + 75ºС and remains unchanged over the years. It does not require changes, as it is based on the peculiarities of human physiology and the accompanying microflora.

The lower threshold of B + 60ºС is determined, first of all, the survival of some causative agents of hazardous infectious diseases. For example, it includes bacteria that cause legionell. They multiply well in the warm environment, and when the temperature is raised, die. To completely disinfect hot water from the crane, you need to heat it up to + 70 ... + 80ºС.

If the temperature drops to + 40ºС, then the most favorable conditions for breeding dangerous microorganisms appear. This is explained easily. The temperature of + 40ºС is very close to the natural temperature of the human body and all fluid circulating in it.

Heated above + 60 ° C is installed for water located in open systems. It is here that there are water pipes laid in high-rise buildings. However, there are also closed water supply systems, for example, not beyond the limits of individual buildings. They have the risk of contacting microorganisms significantly reduced, therefore, the minimum threshold of water temperature is + 50ºС.

The upper value of the hot water temperature in the tap according to the standard (+ 75ºС) is selected for safety reasons. With a further increase, the risks of burns increase. Children, the elderly citizens and people with disabilities will thus insure from getting dangerous injuries in everyday life.

The norms registered in Sanpine by the Government Resolution No. 354 are complemented. It indicates deviations that are allowed for hot water temperature:

• from midnight to 5 am, they make up 5ºС;
• the rest of the time (it is considered daily) - no more than 3ºС.

If the temperature rate of hot water in apartment house Not respected, then residents have the right to recalculate fees for this service. Each three degrees of deviations will reduce payment by 0.1 percent per one hour of inconsistencies.

When dropping the temperature of hot water to + 40ºС and less it is paid at the prices of cold water supply. This recalculation is made on the basis of an act confirming official measurements.

Existing norms and corrections to them allow you to calculate the minimum permissible temperature of hot water. In the daytime it is + 57ºС, in the night - + 55ºС.

Methods of measuring temperature

If suspicions appeared in the inconsistency of the hot water temperature in the crane existing standards, then it is necessary to produce its measurements. Residents are better to make it on their own. So they will be able to make sure that the accusations towards the resource-supply organization. After that, you can already safely send a request for measurement by specialists with the preparation of an official act.

For self-measurement, the container of medium size and the household thermometer will be required, allowing to measure the temperature at least to + 100ºС. Further actions we describe in steps. The procedure takes only a few minutes, so you can make it a photo or video confix.

1. The crane opens, and water flows freely into the drain for 2-3 minutes. This is enough to descend the stagnant in the domestic pipes of water, which has already managed to cool a little.

2. The container is substituted under the jet and is located so that water can flow freely through its edges. Pour water into a saucepan, attributed it to the table and it is impossible to immerse the thermometer there. While all these manipulations are performed, the liquid in the container gradually cools, and the measurements turn out to be unreliable.

3. The thermometer is lowered into the water in the central part of the tank. At the edges of water, again, he managed to cool a little.

4. When the bar on the thermometer stops climbing, you can fix the results. If they differ from the values \u200b\u200bset in standards, you should contact the management organization.

Causes of hot water temperature reasons

Despite the existence of the temperature of the hot water, in some cases it can decrease, and this is not considered a violation, although the tenants of the apartment building are inconvenient. Usually it happens when:

• there are accidents on equipment heating water, and on networks for which it is transported;
• the resource-supplying organization conducts planned prevention or repair.

To protect the population rights to high-quality utility resources are established last time Turning off hot water supply:

• up to 4 hours in a row;
• up to 8 hours total within a month;
• up to 1 day in an emergency.

Where to handle complaint

If the temperature of the hot water in the crane is actually different from the one that is installed according to the standard, then you need to call representatives of the management or resource-supplying organization and find out the reasons. It is possible that the work is already underway and the problems will soon be eliminated.

If the violation is repeated not the first time and is sustainable, then to defending their rights should be approached with all seriousness. First of all, the complaint is written. It should be a competent and reasonedly compiled document, from which the responsible organization will not be able to dismiss.

At the top of the sheet, the name of the organization, which is sent to the complaint. The addressee can be a specific responsible person. After that, the applicant indicates information about himself: FULL NAME, address and number of the apartment, in which violation is recorded, telephones for communication.

1. Title. It should be approximately as follows: "Application for violation of the provision of public utilities to the population." The title requires clarity and writing on the language-understandable language.

2. Description of the essence of the problem. Here are enough 1-2 sentences, without sharp and emotional revolutions, as well as without any information. It is mandatory about the measurement done, and information from the compiled act is given:

• temperature readings;
• data on a specialist conducted measurements;
• date of measurement.

3. Requirements. Even if it seems logically, it seems that a citizen wants to obtain with a violation of the temperature of hot water in an apartment building, this information should be prescribed. Otherwise, the actions of responsible persons and organizations can be tightened, minimal and incomplete. The following requirements are usually indicated:

• eliminate the causes of hot water interruptions;
• make recalculation;
• inform the applicant about the work performed.

You can add other items. Each of them the recipient should consider and execute, or, if it is impossible to execute, justify it.

4. The date of writing the complaint and the signature of the feeding person.

The complaint is issued in two copies. First of all, it should be attributed to the Criminal Code or HOA, even if they previously ignored signals about poor-quality services. To go further, you need a refusal to solve the problem or making a complaint. If a citizen is convinced that the management organization ignores him, then he can go:

• to the Government;
• in Rospotrebnadzor;
• to the local administration;
• to the prosecutor's office.

In most cases, the intervention of housing inspectors or prosecutors is enough. They actively protect the rights of consumers. In confirming violations, the organization is usually fined, and also obliges to eliminate the problems and produce recalculation. Over the execution of this prescription, the representatives of the regulatory authorities issued.

In the most difficult cases, a citizen has to independently apply to court and look for support in local media. It happens when the same employees of the government and prosecutors do not carefully fulfill their duties.

The presence of a hot water system is a prerequisite for any modern well-equipped housing. For this reason, each owner of residential real estate is important to know which hot water temperature in the crane according to the 2016 standard should be in the crane.

It should be noted that the hot water supply plays the most important function for consumers. With it, it is reduced by the likelihood of virus and infections, the development of pandemic and epidemiological diseases. Also hot water is a convenience that allows you to maintain cleanliness in the apartment and do not have discomfort while staying in it.

Measure the temperature of the incoming water. Each person can with the help of an ordinary thermometer. Therefore, it is important to know the normative indicators for hot water approved by government regulations:

• closed systems - from 50 degrees;
• open systems - from 60 degrees;
• joint systems - from 75 degrees.

Having understood what the temperature of the hot water should be in the apartment under the law, one can safely defend its rights to municipal services. At the same time, it is important that there are no deviations in both directions: insufficient temperature will not kill malicious bacteria, and it is unnecessary heat to cause a burn.

It should be noted that the temperature rate of hot water in an apartment building in some cases may differ from the real situation. Communal services have the right to reduce the temperature of the water supplied in water pipeline on the following bases:

• emergencies arising from the highway or pumping station;
• failure of housing communications;
• conduct planned preventive work.

These reasons can lead to suspension in hot water supply. However, the existing standards also describe the duration of the period of water supply to apartment buildings:

• up to 4 hours in a row;
• up to 8 hours a month;
• up to 24 hours at accidents.

In practice, utilities quickly often admit the set time disorders. Housing owners themselves affect this situation are not able, but they may require the recalculation of the used tariff tariff. Economists calculated that when the hot water is disconnected, the price should be reduced by 0.15%.

Instantly attract specialists to measure water temperature in hot crane will not work, since there is a clear algorithm for verification. Only his observance will allow the AC to be recognized by communal services and other instances.

If the temperature of hot water in the apartment of 2016 is not respected, then prove this fact You can by following the following sequence of actions:

• open a hot water crane for 2-3 minutes to lower the liquid stagnant in the pipes;
• place a special glass under the stream to fill up to a certain level;
• immerse a thermometer to the glass, which provides for measuring the temperature regime to 100 degrees;
• fix the results obtained.

It should be borne in mind that a certain deviation is allowed in both directions from the regulatory temperature indicators:

• 00.01-05.00 - up to 5 degrees;
• 05.00-00.00 - up to 3 degrees.

• explain the reason for the rejection of any work with water supply;
• take measures to eliminate the detected deviations.

If practical measures to correct the situation within a week is not accepted, it should be referred to local authorities or to the judicial authorities.

The standards of 2019, which determine the temperature of hot water supplied to the room are set by a special document - the prescription of Sanpina. Just as last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand a full-fledged provision from the service organization comfortable accommodation In apartments, including the supply of hot water.

It should be noted that the problem is not even that water has temperature modenot quite suitable for use. The problem is related to the danger that the water supply provides the processing of contraction with the accepted technology. Today we will tell you how the rules are valid in Russia and what rights are the MKD tenants.

Not every owner knows, the water temperature is determined by the water supply system. For each type of water supply device, the indicator is installed its own, as:

• for an open system - from 60 degrees Celsius;
• in a closed system - from 50 degrees Celsius.

According to the 2019 standards, the temperature of the DHW should not be higher than 75 degrees. The top level is no longer dependent on the type and configurations of the system.

This standard is required to be observed very strictly, and there are several quite reasonable reasons for this. In particular, we are talking about such important points:

• too low temperature indicator can lead to the fact that the fluid in the pipes will be viscous, and causative agents of infections will begin to appear in it. When the temperature threshold is observed, malicious bacteria are dying and do not reach the human body;
• neighten hot water can cause strong burns for the user. Even at a temperature of 55 degrees, the risk of getting burn is very large, so to eliminate such a situation in an open water supply system, cold water is usually "mixed";
• an excessive increase in the temperature regime of the DHW can lead to deformation of parts of the plumbing system made of plastic. The danger of this kind began to rise especially in last yearsWhen people are increasingly and more often installed in the apartment pipes from plastic.

Find the guilty face here will be very difficult, since the temperature of the hot water was not originally conducted. This means that compensation will not be compensated either.

What deviations from the norms are allowed?

A sharp drop and increase in the temperature of the DHW can lead to serious disorders and failures in the water supply system and even to possible injuries from citizens. At the same time, there are a number of permitted deviations from the established standards. We are talking about the following moments:

• during the daytime (from 5 am to 24 hours), water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 in the morning), the maximum possible threshold of the decline is 5 degrees, that is, up to 55 degrees Celsius.

The suspension of the DHW can occur in two situations. In the first case, we are talking about the accident. The second option is to carry out planned preventive measures. In any case, the tenants should not suffer, and the maximum allowable period of turning off the hot water is 4 hours.

Methods allowing to know the temperature regime of water

To defend your point of view and get compensation for violation of rights, in the Criminal Code is not enough to go or write. It is necessary to submit to them the irrefutable circumstances of the fact that from under the crane does not flow too warm waterpreferably obtained by experienced means and not doubtful.

When the affected tenant wants to restore justice and get compensation, first it will be necessary to find out what the indicators in the residential premises are currently. The procedure is quite simple and short. Moreover, no complex and low-touch devices are required for this.

To obtain the necessary information, you will need to arm a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, it will be necessary to clearly follow the specified algorithm. This will get the most accurate results. The procedure should be as follows:

1. Open a crane with hot water and wait at least 3 minutes. This makes it possible to remove the accumulated fluid, the indicators of which are slightly lower.
2. Substitute a glass of a glass and keep it in such a way that the water is overwhelmed. It is impossible to just dial the water into the glass and attributed to the table, because during this time it can cool on a couple of degrees.
3. Thermometer is important to lower carefully in a glass closer to the center.
4. After the testimony stops growing, you can write data.

If the temperature obtained is below allowed, it will be necessary to submit a complaint in the Criminal Code or the management of housing and communal services. If no reaction follows, the next instance for the complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature regime of hot water dropped below 40 degrees Celsius, the tenant will pay for it as cold water supply. During the violation of the existing standards, the citizen is also entitled to require the execution of recalculation.

By sanitary standards, hot water from the crane should be from 60 to 75 * p. If the water temperature is less than 60 * s, then you need to recalculate.

17.03.2011 I call to the control room with the requirement to measure the temperature of the water. According to the Government Decision, 05.05.2011 N354 "On the provision of comm. Services to owners and users" procedures should be as follows:

106. The message of violation of the quality of the communal service can be made by the consumer in writing or orally (including by telephone) and is subject to the mandatory registration of the emergency dispatch service. At the same time, the consumer is obliged to inform his last name, name and patronymic, the exact address of the room, where the violation of the quality of the communal service and the type of such a communal service was found. An employee of the emergency dispatch service is obliged to inform the consumer information about the person who adopted the consumer's message (surname, name and patronymic), the number for which the consumer's message is registered and the time of its registration.

107. In case the employee of the executive dispatch service of the Contractor are known for the reasons for the quality of the communal services, it is obliged to immediately inform the consumer about it and make the appropriate mark in the registration log.

108. In the event that the employee of the Emergency Manager of the Contractor is not known for the reasons for the quality of the communal service, it is obliged to agree with the consumer the date and time of checking the fact of violation of the quality of the communal service.

109. At the end of the verification, an act of verification is drawn up. [...] The act of verification is drawn up in the number of copies in the number of interested persons participating in the inspection, signed by such persons (their representatives), 1 copy of the act is transferred to the consumer (or its representative), the second copy remains from the Contractor, the remaining copies are transmitted to interested parties. Participated in verification.

In fact, it turns out that the HWU-54 does not have such a practice. For example, an appropriate form is not provided:

Complaint of the refusal to recalculate fees for hot water.

On March 17, 2011, on my application due to the low temperature of DHW, the main engineer of LLC ZHEU-54 Hyretedinova H.kh. Measurements of hot water in the bathroom and in the kitchen were measured.

After a 5-minute drain of hot water, the temperature of the pipes was measured. Since in the bathroom, hot water in the crane comes from a heated towel rail pipe, then the temperature is indicated as "reverse temperature (P \\ sushi): 40.5 * C. Measurements of hot water in the kitchen in the act are indicated as "DHW temperature for submission: 50 * C".

Provided by clause 74 of the Decree of the Government of the Russian Federation of 23.05.2006 N 307 "On the procedure for providing utilities to citizens" repeated measurement of the temperature was produced only on April 12. The temperature of the hot water in the bathroom was equal to 44 * s.

On my requirement of recalculation of fees for the DHW, a response was received from 11.04.2011 No. 766 of the following content: "According to the act, the temperature of the DHW is 50 * C, the temperature of the temperature in the bathroom was not produced. The temperature of the DHW corresponds to the regulatory values, recalculation is not produced." Thus, among other things, in response, there is a discrepancy so that the temperature of the hot water in the bathroom was measured and was equal to 40.5 * with

I did not agree with this decision and on April 19 sent a re-request, in which I demanded that it was recalculated according to paragraph 6 of Annex No. 1 of Rules 307. In response from 04/25/2011 No. 864, all my arguments were ignored and only a link to paragraph 5 of Annex No. 1 rules 307.

I insist that recalculation should be made according to clause 6 of Annex No. 1 of Rules 307, since there is a violation of sanitary standards and the presence of paragraph 5 of Annex No. 1 of Rules 307 does not mean that the management company has the right to violate sanitary standards.

So, according to Sanpin 2.1.4.2496-09:
1.2 Real sanitary rules are mandatory for all legal entities, individual entrepreneurs whose activities are associated with the organization and (or) provision of centralized hot water systems.
2.4. The temperature of hot water in the places of water treatment, regardless of the used heat supply system, should be no less than 60 ° C and not higher than 75 ° C.

According to clause 6 of Annex No. 1 of the Rules "On the Procedure for the Communal Services of Citizens", approved by the Decree of the Government of the Russian Federation of 23.05.2006 N 307, one of the requirements for the quality of utilities in terms of hot water supply is the constant compliance of the composition and properties of hot water by sanitary standards and rules.

The fact that such an indicator as water temperature belongs to the properties of water, follows from the interpretation in the set of Sanpine provisions 2.1.4.2496-09 (in particular, paragraph 2.1.) And Rules 307 (paragraph 6 of Appendix No. 1).

According to paragraph 6 of Annex No. 1 of Rules 307, it is envisaged that the deviation of the composition and properties of hot water from sanitary standards and the rules is not allowed, with the inconsistency of the composition and properties of water by sanitary standards and the rules, the fee is not made for every day the utility service of inadequate quality (regardless of indications Accounting devices).

In addition, the requirement of SanPine 2.1.4.2496-09 on the observance of the hot water temperature of at least 60 * C does not contradict, but only the requirement of the provision of clause 5 of Appendix No. 1 of Regulation 307, according to which the temperature of hot water should be at least 50 * C for closed systems centralized heat supply.

ASK:
1) To attract OJSC "UFA Kalininsky district of the city district of Ufa RB" to administrative responsibility provided for by Part 2 of Art. 14.4 Administrative Code and Art. 6.4 Administrative Code
2) to issue an order to produce in accordance with clause 6 of Annex No. 1 of Rules 307 recalculation of fees for DHS for March, considering the period of providing utility services of inadequate quality from March 17 10:00 to March 31, 24:00
3) Due to the fact that the answer to my request from April 19 was discharged only on April 25, I ask to warn Ufa Ufa RB UFA OJSC "On the inadmissibility of violation of paragraph 49, subparagraph" and "rules 307, according to To which the notice of the notice of this requirement and subsequent satisfaction or to refuse to satisfy it, indicating the reasons for refusal, should be sent to the applicant within two working days, otherwise the initiation of administrative proceedings under Part 1 of Article 14.8 of the Administrative Code
4) Due to the fact that in Sanpin 2.1.4.2496-09, the standards are not provided, according to which the rejection of the water temperature during the first minutes, please clarify the LLC ZHEU-54, that the temperature of the water should be measured without prior drain of water. *

* Later it turned out that for measuring the temperature of the water, a three-minute drop of water is provided

10.05.2011 A whole delegation comes to measure the temperature of the water: a representative of Rospotrebnadzor, an employee of the FGUZ "Center for Hygiene and Epidemiology in the Republic of Belarus", Chief Engineer of EHR-54, two important representatives of Kalininskie.

23.05.2011 Coming from Rospotrebnadzor:


1.06.2011 This is notified by:

Receipt comes:

16.06.2011 Just in case I am writing a statement with a request to explain how exactly the recalculation was calculated:

In accordance with paragraph 49 (subparagraph "R") of the Government Decree "On the Procedure for Communal Services to Citizens" of May 23, 2006, N 307, I ask no later than 3 working days to provide documents confirming the correctness of the recalculation of the fee for hot water supply in the receipt to Payment for June 2011

21.06.2011 This sends a letter to Yerkz:

21.06.2011 ERCC issues a certificate. The text is poorly readable, but the point is that the return amount was calculated by the formula: (<Тариф горячей воды> - <Тариф холодной воды>) * <Объём горячей воды> * (<количество дней с температурой ниже 60 *С> / <количестве дней в месяце>)

1. Sanpin: http://www.rg.ru/2009/05/22/sanpin-dok.html.
2. Old ruling: http://base.consultant.ru/cons/cgi/online.cgi?req\u003ddoc ;base\u003dlaw ;n\u003d114260
3. New Resolution: