I have been with this provider since 2011. Then they had not so many customers, and the service was a little better. After the Internet from MGTS 2Kom, it seemed to me manna from heaven, and the fact that they came on Sunday and repaired their equipment, which was flooded after a downpour in the attic of my house, seemed to me the height of customer focus. Polite guys worked in their technical support, it was easy to get through to them, and all problems with the non-working Internet were resolved more or less quickly.

Therefore, when I changed my place of residence, I decided to connect again to 2Kom, since the tariff offers from all providers are almost the same in terms of price and speed, and I trusted 2Kom.

And 2 weeks ago my internet stopped working. There is no debt, but a yellow triangle is hanging, that the connection is without access to the Internet. I called tech support. Now there are no direct calls, and first you need to tell your story to the operator, who checks for debts and the fact of accidents on the line, and only then transfers your call to technical support. I realized right away that operators and technical support specialists do not receive any training on how to talk with a client and how not to do it. And their track: all conversations are recorded to improve the service - nothing more than - to be like everyone else. Firstly, every second (and I called there almost every day, because there was no improvement for the whole week) speaks in a tone that reads: “How you all bored me” ... Secondly, they often interrupt customer without even apologizing. Thirdly, when the operator switches to technical support, you just hang on the line, and if it is overloaded (or maybe just no one wants to answer?), then the beeps are cut off. There is no automatic notification of how long you have to wait. And you again need to dial the number, tell the operator that your Internet does not work, the contract number, and so on several times.

For 8 days in a row I called technical support, no matter how much I called there, they told me something like this: “I’m looking now, and everything works for me. It’s some kind of internal problem for you.” Yeah, this client has nothing to do and no one to talk to.

The first specialist said that my router was broken. Ok, I bought a new router. Does not work.

The second call: everything works for me, your plug is out of order. Crimped the plug. By the way, 2com cooperates with some plug repair company. So their departure costs 600 rubles, and the replacement of the plug is another 300 rubles. Total: 900. Do they go by taxi to the client? Throughout Moscow, couriers take 300, or even less. So when I said that it was expensive, this man called me for another 4 days until I added him to the black list. Plugs do not break now, apparently.

After repairing the plug, the Internet began to fall off less often. But still fall off. And just as suddenly work again. And one more problem - the speed is still not the same. 10 minutes the connection speed stated in the contract, then half an hour - no more than 20 megabits, which is faster mobile Internet. But more often no more than 20, despite the fact that I pay for 70.

I call tech support again.

"And everything works for me. This is your router. This is your plug. This is your computer is broken, go from another, it will work."

"But everything works for me. Router? Plug? Computer? Let's update the admin settings. Well, you see - it works." I hang up and it doesn't work.

"But everything works for me. Router? Plug? Computer? It's your processor that is overloaded. It's your antivirus blocking the connection." Ok, loading - 20%, antivirus disabled and removed. Does not work.

The tenth operator suddenly (!) Instead of the catchphrase: "But everything works for me," he said: Yes, I see losses and such big ones, but for some reason our system does not recognize the error. Now I will make an application for the exit of the master.

A week passed between this call and the previous ones! For a week, a 2Kom client suffered from a non-working Internet, and they proved to him that everything was working. I don’t believe that only the last operator saw the losses. Or is his name Alexander Sheps, who is a psychic?

But early on, I rejoiced. The nearest departure of the master was possible only after 2 weeks, and even God bless him, that during working hours.

Rather, 2Kom has a problem with the masters on the road, since there is such an expectation, and the management asks to make requests for the departure of the master only in the most extreme cases - such as a lightning hit and half a block without the Internet. Here from here these twists: "And everything works for me".

True, the next day I got a call from a girl from 2Kom, who said in a cheerful voice: We have entered your position, the master will be able to drive up to you tomorrow from so much to so much (also during working hours), can you? Ok, I took time off from work - I'm waiting. No call, no visit, no one. No one came to me to repair the Internet. "Entered the position of the client" - in rasseyski.

After that, I can only say: "Adyes, 2Com".

CONTINUE OF THE STORY OF MY HATE TO 2KOM

By the way, then I switched to another provider, and everything works for me at normal speed. But 2COM decided not to leave me alone!!! Their operators regularly called me with attempts to sell a more expensive tariff and Internet TV. Gentlemen, let's already conduct business as human beings, and not as human ancestors. 21st century in the yard. You are an IT company, after all. Never heard of accounting systems? Maintaining a customer base? If a person does not pay and does not pay for a long time, does this not suggest that he is no longer your client? I already had a callus on my tongue to repeat that I am no longer their client and I am dissatisfied with them, and I will not return to them in my life. And she asked me to remove my number from their database. But nothing helped. I also had to blacklist the 2KOM numbers, as well as their cable crimp.

One of the most common situations that I have to deal with in my practice is when the user has the Internet connected, but does not work. Why is this happening?!
The first thing to start looking for a solution to the problem is to reboot all devices associated with Internet access - a router, a computer, etc. Very often this is the result of a small glitch in the operation of one of them and is solved by a simple restart. If it doesn't help, read on!

So, your Internet is not working. How are you connected to it? As a rule, in most cases, the connection is organized through a Wi-Fi router, then see if the Internet access indicator is on or not. For example, on D-Link routers it is made in the form of a globe, on most devices it is simply signed as Internet.

Does not burn? Check the router settings and, if everything is in order, call the technical support of your provider.
But if the indicator glows friendly, then the connection is successful. Check access from other devices - from a tablet, phone or laptop. So you can find out from which side it is worth looking for the cause of the problem. Such cases, when the router connects to the global web and does not distribute the Internet to connected devices, happens once in a thousand. Usually they are associated with a malfunction in its operation and are treated by resetting the settings to the factory settings, followed by a complete reconfiguration. More often, it happens that there is no access from only one of the computers, while everything works fine for others. Then you need to look for the "root of evil" already on it.

If you are connected to the mobile Internet via a USB modem or WiFi module connected to a USB port, then try disconnecting it and reconnecting it. Does not help - switch the gadget to a nearby free port. Windows will reinstall the drivers and you can check again whether access has been granted or not.

Internet Connection Diagnostics in Windows 10

If the Internet is connected on your computer or laptop but does not work and you are sure that the reason lies in the wrong settings, then you should perform a few simple operations. Let's start by pinging some popular site. To do this, press the key combination Win + R to open the Run window:

In the "Open" line, type the command cmd. Click on the "OK" button to open the command line window. We select a team:

If you don't like Yandex, you can specify Google instead. Press the "Enter" key and see the result. If everything is in order, then you will receive something like this response from the server:

If you receive this response:

Then we type another command:

Ping 77.88.8.8

This is the IP address of the public DNS server from Yandex, which is always available. Alternatively, you can ping the server from Google - 8.8.8.8. If the PC has access to the external network, then the response should be:

If the node pings by IP, but the sites do not open, then usually this indicates that the Internet is connected but does not work due to the fact that the DNS server address is not registered (or incorrectly registered) in the settings of the network card. How to do this, I will tell below.

If you see this response:

Then it’s worth checking if the router is available. To do this, it also needs to be pinged. You can see what IP address is used on it on a sticker, usually located at the bottom of the case. Usually it is either or . I have a D-Link router and it uses the second option:

If the router pings, but the node is not on the Internet, then the reason is most likely again in the router or in its settings.
But if the router is not available, this is a reason to delve into the network adapter settings on the computer. But before that, try disabling the antivirus and firewall, as very often they are the cause of most network problems.

It did not help and the Internet is still connected but does not work ?! Well, then again press the key combination Win + R so that the "Run" window appears and enter the command ncpa.cpl.
If everything was done correctly, then the Windows 10 network connections window should appear:

Right-click on the connection icon and select "Properties" from the menu. In the window that appears, double-click on the line "IP version 4 (TCP / IPv4)" to get into the protocol parameters:

Here we try to set the automatic receipt of addresses and again check the output to the global web.
Still not working? Then check the box "Use the following addresses":

You need to register an IP address from the subnet of your router. If it has an IP of 192.168.0.1, then set the computer to 192.168.0.2. If the router uses 192.168.1.1, then the PC will have 192.168.1.2. Mask 255.255.255.0. As the gateway, you must specify the address of the router. Register it as your preferred DNS server. You can specify an alternative DNS server from Yandex 77.88.8.8 or from Google - 8.8.8.8.

As a rule, after that access to the Internet appears. If none of the tips helped you, then I'm afraid that you need to call a professional specialist who can determine the cause of the problem and be able to fix it. Good luck to all!

Mobile communication providers provide their customers not only with services for making calls, but also with the Internet. Many faced the problem when access to the network is lost. There can be many reasons, and among them errors at the software level or malfunctions of the device itself. If, first you need to determine the source of the problems, and only then look for a solution. Below is a list of the main violations and ways to regulate them.

Possible reasons

The list of faults is quite extensive:

Top up your balance and connect an additional traffic package. Select the desired offer on the provider's website. If necessary, reboot the system.

3g modems may not work correctly if there are no drivers. The computer will not detect it. The USB transmitter comes with a software CD.

Automatic network setup

When making a contract or buying a new gadget, you need to set the necessary parameters. Orient your phone to work properly. The easiest and most affordable method is to order automatic regulation of mobile Internet. To do this, dial the service short number - 679. The data about your brand and model will be checked in the database, after which a notification will be received with the acceptance of the request. Subsequently, the corresponding settings will be sent to your smartphone. Save, the changes will take place automatically. Reboot the device. Check the installed information in the system management tab:

• operator Tele2;
• access point - "tele2 internet".

Attention! A call to 679 is completely free.

When done correctly, the phone will be connected to the network.

If a . All actions will have to be performed manually:

1. Open the computer control panel.
2. Go to the network and sharing center and select the new connection settings.
3. Click on phone connection.
4. In the list of available devices, click on the one you need.
5. Next, enter the information from the provider. The dialed number is *99#. The connection name is "Tele2".

On the system tray of the home screen, by clicking on access to the connection, select your modem.

Manual network setup

The lack of necessary data is the main reason why the Internet does not work on Tele2. If automatic debugging does not help, try entering the necessary parameters yourself. There is no universal technique for all types of smartphones. Any manufacturer modifies the control menu at its own discretion. Therefore, for each brand, a special algorithm should be performed. In this case, the best option is to contact the provider's branch in your city and ask for assistance from specialists.

On Android

Setting up a connection on android looks like this:

1. Go to setup options. The icon is shown as a gear.
2. Open the Mobile Networks tab.
3. Tap on APN hotspot.
4. Create a new connection. Specify information:

• name - "Tele2 internet";
• apn - "internet.tele2.ru", default type;
• MCC / MNC - 250 and 20, respectively.

Leave other lines free. Reboot your device and check.

On IOS

Open the settings tab, disable 3G transmission on the iPhone. Go to the Cellular Data section. Enter the name and APN exactly as in the previous paragraph. Restart iPhone.

On Windows

For smartphones with such an OS, the following algorithm has been developed:

1. Click on the settings icon.
2. Go to the data transfer section.
3. Add a new point and write down the information, as for the android platform.

What to do if the Internet still does not work?

In addition to the reasons listed above, there are less common ones:

1. The browser performs its tasks incorrectly. Clear the cache or reinstall the app. The modem mode works and blocks the connection.
2. The cause may be a virus introduced by downloading an unverified file. Install security software and clear memory.
3. For dual-sim phones, only the first slot performs connection functions. Change the sim.
4. Damage to the mobile terminal itself or SIM card contacts.
5. Perhaps, during this period, the operator performs service work on the line or there is a need to replenish money, unlimited Internet traffic.

If you can’t solve it yourself, contact the provider’s technical service for help by calling 611 (). Experts will answer your questions.

Access to the Internet space can be laid independently, but not all problems are solved by simple actions. Follow the instructions above and conquer the pages of the world wide web.

To check the speed of the Internet, follow the Instructions.

ATTENTION! ALL diagnostic results must be copied and sent to the 2KOM Technical Support e-mail

INSTRUCTION:

1. To diagnose the speed of the Internet, you need to connect a computer DIRECTLY cable 2KOM. If it is not possible to connect directly, then follow all the instructions, but when sending a letter with the diagnostic results, indicate that you are checking the speed through a router / switch.

2. Before diagnosis:

- disable all Antiviruses and Firewalls, including Windows Firewall

- close all programs (browser, icq, skype, etc.)

- complete all downloads (torrent clients, DC, updates)

3. Connect the free "Local Network" service

4. Now perform the following steps to diagnose the connection speed:

- press the key on the keyboard in the lower left corner Windows” and at the same time the key “ R»
- then type in English letters cmd

- in the window that opens, type the command ipconfig /all
- now you can see your network details (ip-address, mask / mask, gateway / gate, DNS)

5. Copy the results of the execution and send it to the Technical Support e-mail

You can copy from the command line using the following steps:

- move the mouse cursor over the command prompt window and press the right mouse button
- select " Flag»
- highlight the text you want to copy
- click Enter

To insert the selection into a message, click ctrl+v

6. If you are not satisfied with the quality of the connection to a specific resource on the Internet, then additionally:

— run the command ping address_of_problem_resource

- run the command tracert problem_resource_address
Paste the results into a message for Technical Support

- Download file from . Measure the speed and time of downloading the file and paste the results into the message. It is not necessary to open the file

Today, we are all heavily dependent on the Internet. And when it does not work, panic immediately sets in, the heart sinks into the heels and life seems meaningless. It may sound funny to you, but for some it is true.

Especially the user is lost when the internet is connected but not working. Today I will tell you why this happens and what to do if this happens to your network.

Why is the internet not working?

If you have an Internet connection, but it does not work, the first step is to find the cause of the problem. To do this, you must restart all devices that are associated with Internet access. This refers to the router, computer and so on. Most often, such a reboot completely solves all problems with the Internet, and it starts working properly. If, after restarting the router and computer, you did not get the expected result, we proceed to the following “treatment” procedures.

Today, most often you connect to the Internet using a Wi-Fi router. If you also have, then you need to check whether the Internet access indicator on the router is on or not. For those users who use a TP-Link router, the Internet access signal is marked with a globe icon. On other routers, this signal is most often signed "Internet".

If the indicator is off, you need to check the router settings. If everything is fine with them, then we call the technical support of our provider and ask why there is no Internet, maybe just repairing the backbone or network.

But, if the indicator is on, then there is a connection and the provider is not to blame. Check internet access on other devices. It doesn't matter what it will be - phone, tablet or other laptop. So you can figure out in which direction you need to dig further to solve this problem. I will say right away that the case when the router is connected to the Internet, which is obviously working well, but at the same time it does not distribute it to other devices, is considered a very rare case. The reason for this problem lies in the failure of the router. It's not hard to fix. You need to reset all settings to standard and reconfigure it again, remember that after resetting, all settings will be lost and the Internet may not work until the router is configured correctly!

Often there are cases when only one device or computer cannot connect to the Internet using a router, and all the rest can easily go out to eat. In this case, you need to look for the cause directly on this device.

If you are connected to the mobile Internet via a USB modem or WiFi module connected to a USB port, then try disconnecting it and reconnecting it. If this does not help, try using a different port to connect. Perhaps a freshly reinstalled driver will help you solve this problem.

Checking Internet Connection in Windows

In the case when the Internet is connected on your PC or laptop, but it does not work, and at the same time you are absolutely sure that incorrect settings are the reason for this, then you need to perform a series of procedures that will quickly solve your problem.

You need to start reconfiguring by pinging any popular site. To do this, press the combination "Win + R". This will open the "Run" window.

In the text input field, you need to enter the following "cmd" and click on "OK". If you are not a fan of my site, you can write google. After that, press enter and wait for the result. If everything is fine, then the server will send you something like this:

If the response from the server contains the line "Ping failed to find the nodepec-comp.com. Check the hostname and try again”, then you need to type another command, for example “ping .8.8.8.8”. This is the IP address of the public DNS server from Google, which will always be available. If the computer has access to the external network, then the answer will be the same as in the picture above, but with different numbers after "answer from...".

If the ping goes through the IP address, but it does not open in the browser, then most often this indicates that there is an Internet connection, but the network does not work due to incorrect settings of the network card, namely, the address is not registered or registered incorrectly DNS servers. How to fix this, I will tell a little later.

If you see a different response from the server, then you need to check access to the router. We will also check with the help of ping. You can find out the IP address of the router on a sticker that is glued to the back of its case. Most often, the IP address of routers is "192.168.1.1" or "192.168.0.1". The first address is registered on my router, so I got this response:

If the router pings, but the Internet node does not, then most likely the reason lies again in the settings of the router or in itself.

But if the router is unavailable for server requests, then there is a reason to get into the settings of the network adapter on the computer. But, before doing this, disable your antivirus and firewall, if any. Sometimes it is these two "comrades" that cause problems with working with the Internet.

If after that the Internet did not work, although there is also a connection, press the key combination "Win + R" again, but now in the "open" field we write "ncpa.cpl."

If you have registered everything correctly, then the Windows network connections window will open. In it you need to find your active connection and right-click on it, then select "properties". In the window that opens, look for the line "IP version 4 (TCP / IPv4)" and double-click on it to open the protocol parameters .

Check "Obtain an IP address automatically" and "Obtain DNS server address automatically". Click OK and check the result in the browser.

If this does not help, then mark the item “Use the following addresses” with a dot. You need to register an IP address from the subnet of your router. If it has an IP of 192.168.0.1, then set the computer to 192.168.0.2. , then on the PC it will be 192.168.1.2.Mask 255.255.255.0.As the gateway, you must specify the address of the router.Specify it as the preferred DNS server.Alternative DNS, you can specify the server from Google - 8.8.8.8.

In any case, watch my video on speeding up the Internet, if you apply all the settings, then the Internet should work.

We increase the speed of the Internet to the maximum!

I hope at least one of the methods will definitely help you regain access to the Internet. If none of the solutions to the problem helped you, then you will have to call a specialist who will determine the true cause and solve this problem. But, I am sure that it will not come to this and you will fix everything yourself.