Rate the article:

Every year aliexpress is more and more integrated into the Russian online community of buyers, which is only worth it. At about the same pace, new payment methods are being added, which are more convenient for an ordinary buyer.

So recently, payment systems and Qiwi that are familiar to everyone have become available to pay for goods on aliexpress, but still the most common and familiar way for everyone is to pay with your bank card. By the way, recently it was, to which 5% of the amount of any orders for aliexpress is automatically returned, and moreover, now.

It will not be a revelation to anyone that Sberbank is the most popular issuer of bank cards in the Russian Federation, therefore, we will analyze in detail how payments through Sberbank to aliexpress are made and what difficulties may arise in this case.

How to pay for an order through Sberbank

Before proceeding with the payment, of course, you need to choose something, with this, perhaps, there should be no problems, since. After the desired product is already in your basket, we go directly to the payment itself, where on the first page we are asked to choose the most acceptable payment method for you. If for you it is payment by card to aliexpress, then select the appropriate Visa or Master Card tab, depending on the type of card you have.

If you are a holder of a Visa Electron card from Sberbank, consult the bank in advance if Internet payments are available to you in order to avoid possible errors in payment.

If everything is in order with the card, enter the data required for payment in the appropriate fields, namely - Name and Surname of the cardholder, card number, expiration date and secret CVV code (always keep it secret) and clicks the “Pay for my order” button. If there are enough funds on the card and the bank allows the payment, you will see a notification that the payment was successful, you just have to wait for the shipment, and then track the parcel on its way to you.

When paying with Master Card on aliexpress, all actions are repeated by analogy, the only thing you may have questions when paying with Maestro cards, in this case, just like with Visa Electron payment cards, contact your bank to clarify the payment information. Recently, you can pay for an order on Aliexpress using the help, but sometimes failures occur when using them, we wrote about them and how to resolve them earlier.

Payment with a Sberbank card on Aliexpress does not work

It happens that there are situations when it would seem that all the data was entered correctly, and moreover, earlier with the same card you successfully paid for an order for aliexpress, and this time it gives a payment error. There may be several reasons:

• Problems on the side of the bank
• Problems on the side of the seller
• Problems on your side

In the case of the bank, everything is clear, as mentioned earlier, if the payment fails, the simplest thing to do is to call the bank's hotline and clarify the reason. Recently, after the launch of the NSPK, there were several failures in making payments, which are now served by the Russian processing center, and not the American one as it was before. However, now everything is working properly.

Make sure that you have enabled the function of paying for purchases on the Internet, you can do this by looking at your contract for servicing a payment card, if, of course, you can find it, or in the Internet bank, which is now provided by almost all modern Russian banks.

In the event that everything is in order with your bank card, and payment with a Sberbank card to aliexpress still does not work, it is recommended to clear the browser cache, or even try to log in from another. Pay attention to the "", which is displayed after an unsuccessful payment, thanks to it you can more accurately understand what the reason is and take appropriate measures to eliminate it.

The last point is the problem on the side of the seller. Yes indeed, such moments happen, what is the reason, it is difficult to say, but all attempts to pay for the goods, as a rule, end in failure. The only thing that can be advised in this case is to find a similar product from another seller. There should be no problems with this, because with almost 100% probability several sellers sell the same product on aliexpress, but even if you cannot find exactly the same product, you can always send a personal message to the seller, specifying why not payment is in progress.

A good alternative to paying for goods is payment, there are almost never problems with their purchase, but with their help you can pay for any order even in those moments when the system is overloaded, since they represent a kind of internal currency. Moreover, when paying for goods with a gift certificate, which would be received by paying in any other of the available ways.

Now, knowing all the intricacies of paying for goods with a Sberbank card to aliexpress, you can safely start shopping, and for the convenience of further payment, it is recommended to use the Alipay payment system (linking is no longer required), which will save you from constantly entering all the payment details of the card when placing further orders.

(function (w, d, n, s, t) (w [n] = w [n] ||; w [n] .push (function () (Ya.Context.AdvManager.render ((blockId: "RA -184100-2 ", renderTo:" yandex_rtb_R-A-184100-2 ", horizontalAlign: false, async: true));)); t = d.getElementsByTagName (" script "); s = d.createElement (" script "); s.type =" text / javascript "; s.src =" //an.yandex.ru/system/context.js "; s.async = true; t.parentNode.insertBefore (s, t); )) (this, this.document, "yandexContextAsyncCallbacks");

If you are not yet the happy owner of an account on this site, then the article will help you:. All actions are described in detail and illustrated in it, so you can cope with this task without much hassle.

Of course, before you pay for an item, you must select and order it. On how to place an order, you will find step-by-step illustrated instructions in the article: "". Have you ordered? Now let's take a look at what payment methods are available on Aliexpress.
Today, payments are available through the payment systems indicated in the picture.

Now let's look at how to carry out transactions to pay for the order in each case.

Payment for goods by card on Aliexpress

We can say that this is the most popular way to pay for goods, since every person has at least one bank card such as Visa, Master Card and Maestro. Therefore, after clicking "Checkout" in your shopping cart,

you will see the following form for filling out the delivery address, which should be completed in English letters.

Once saved, this address will be automatically discarded on all subsequent purchases. It can be edited if necessary.
Scrolling down below you will find a form like this.


Where to fill in:

Click "Finish". You are thrown to the next page. If you have a discount coupon with a code, then by typing its symbols in a special cell (the picture shows where), click "Confirm payment".


Everything, the main part of the work is done. Depending on the settings of the bank where you received the plastic card, you will be asked to confirm the payment. Usually this is the introduction of a password you invented or a code received via SMS.

How to pay for an order on Aliexpress with a Sberbank card?

All Sberbank plastic cards are issued by the same international payment systems as the cards of other financial companies. Therefore, payments to Aliexpress through plastic cards of Sberbank is no different from the above method to pay for goods with a card. The same is filled in:

• Sberbank plastic card number;
• month and year of expiry of the card;
• owner (name, surname);
• Security code.

Payment for an order for Aliexpress via WebMoney

It has already been written above how the delivery address is filled in. This procedure is standard, regardless of which payment method you want to make.
Now, having reached the "Payment Methods" form, select "Other payment methods" below.


Click "Confirm and Pay".


We get to the next page, where we press "Other payment methods".


A window appears where we select the system WebMoney.


In the received form, click on "Pay now".


Provided that you have a wallet for WebMoney, you will be transferred to the service of this electronic payment system.


Here you have to pay your payment.

Payment for an order for Aliexpress via Yandex Money

Yandex money is probably the simplest translation system, it is very convenient. It is quite simple to pay through it, the main thing is that you have Yandex Wallet open. We start the payment by choosing "Other payment methods". Here we indicate that we want to pay through this system,


and click "Pay now".

Funds will be debited directly from your Yandex Wallet automatically.

Payment for an order for Aliexpress via Qiwi wallet

We go to "Other payment methods", where we select the Qiwi system.


In the pop-up tab, you need to specify the phone number, this should be the number that was entered when opening the Qiwi wallet, and click "Pay now".


Confirm the payment, and calmly wait for your new thing.

How to pay for an item on Aliexpress via PayPal

Sadly, but today the relationship between Aliexpress and PayPal torn apart, since the Aliexpress platform prohibited the transfer of funds for goods through the system PayPal. This is due to high competition (other monetary payment systems offered more favorable conditions) and the unreliability of this service.

Payments via PayPal are considered the most vulnerable.

How to pay for a purchase on Aliexpress via phone

The phone can also become a "tool" in payments for Aliexpress... The main thing is that it has financial resources (on the account).
We start with the procedure for choosing "Other payment methods", here we select "Mobile payment".


Here you are asked to choose your mobile operator, which you do. Next, enter the phone number in the required cell. Click "Send SMS".


After that, the payment must be confirmed, then the money will be debited from the mobile account.

How to pay for goods on Aliexpress through the terminal?

In order to make a payment, you should select the Yandex.Money tab, and in it - “Cash”.


A form will appear that you need to fill out. It can be different, it all depends on the region.


But, despite the different form, all forms require filling in personal data:

• your last name;
• patronymic;
• date and year of birth;
• passport data;
• contact (mobile) phone number.

In the end, after everything is filled in, click "Receive a check by e-mail." When the check arrives, you must use it to pay the amount through the terminal of any bank.

Payment for goods on Aliexpress for residents of Crimea

Payment for residents of Crimea is no different from the standard payments described above. Changes only take place in the delivery address. A new Crimean address is being introduced there. You can simply add it or edit the old one. New users have nothing to worry about, since when registering, they enter new data immediately.

Is it possible to pay for goods on Aliexpress in cash?

Cash is also a popular currency for Aliexpress, you can use them to pay for the goods purchased on this trading platform.
In order to pay in cash, we choose - payment in cash.


In the resulting window, we fill in our cell phone number. Now a special code will be sent to this phone, which will be required during payment through the terminal.


And where to pay, this window is also indicated.

Is it possible to pay for an order on Aliexpress upon receipt of the goods by mail?

No no and one more time no! Aliexpress works only on a prepaid basis. Therefore, choose any of the above described methods and enjoy your shopping.

How to pay for multiple items on Aliexpress?

To pay for several products in one payment, they must be collected in the basket. After, in the upper right corner, where is your account, select "My orders".


A list of your orders will open. At the top, select "Awaiting payment",


all of your selected items should be reflected below. Tick ​​off those that you need and click "Pay for selected goods".


The following window appears,


where you decide which payment method to choose.

We have already told you how to pay in different ways above.

Why can't I pay for the goods on Aliexpress?

There are times when you can't pay for your purchase on Aliexpress. Why? Let's consider the most common reasons.

• Incorrectly entered data. When filling out, you can make a mistake and enter the wrong number of the card or security code. Check everything again.
• Lack of money on the balance sheet (card, phone, money service). Therefore, before paying, check the availability of finance on the account. For the same reason, SMS does not come when paying through a cell phone.
• Payment was declined by your bank. The reason may be:
  - expiration of the card;
  - the card is blocked by the bank for some reason;
  - errors when entering data.
  There may also be technical problems with the bank's server (technical work or system malfunctions).
• Such payment is prohibited by the bank. This happens with cards of international payment systems Visa (Electron and Maestro). The fact is that some banks have a high level of security, therefore, in order to protect themselves from fraud, they impose restrictions on payments via the Internet for the territory of Russia. Because of this, such transfers are blocked.
• Exceeding the money limit. All banks have a cash limit on transactions of one day. If it is exceeded, payment will be refused. To correct this inconvenience, you can contact the bank and ask for an increase in the limit.
• Overloaded banking system. This happens, so wait 30-40 minutes and try to make the payment again.
• Aliexpress server errors. It can be Error 404, blocking on suspicion of fraud, lack of access to the site.

Perhaps, among the Internet users there are very few of those who have never heard of the Aliexpress website. A huge selection of goods at optimal prices attracts attention, and therefore one wants to buy products again and again. But what if for some reason the payment does not go through? You can search for information on Aliexpress for a long time, but why, if everything you need is collected in this article !?

How is the payment procedure carried out?

The standard operation for depositing funds for the issued goods is as follows:

• After selecting one or more units of products, you need to go to the shopping cart.
• Next, you need to fill in personal data and information about the place of delivery in Latin, and also choose a payment method: it can be a bank card (please note that Sberbank cards are not always accepted for paying for Internet purchases), Yandex.Money, Qiwi », WebMoney or any other available option that seems to be the most optimal.
• Click on the "Pay" button.
• Receive a special secret code to a mobile phone number, enter it and thus confirm your agreement with the payment procedure being carried out.

After that, the product should go to the category of active orders - this is a hint on how to find out if the payment was made to Aliexpress. If this happens, then the client will be able to track the movement of the parcel. However, it often happens that the user is doing everything right, but they encounter problems - the system “does not see” the payment. So why doesn't the payment go through "Aliexpress"? You need to figure it out.

Why the payment on "Aliexpress" did not go through: simple reasons

If everything was done correctly, but the one-time password did not come to the phone to confirm the operation, do not panic. First, you need to determine whether the money was debited from a bank or electronic account: this will help a visit to your personal account. If the funds were withdrawn, most likely, the order went for processing - the seller and the tracking system will inform about this in the near future.

If the state of the personal account has not changed, it means that the payment did not go through. In this case, it is not recommended to repeat it again. It is better to postpone the procedure for a certain period of time, after which it will be possible to try to checkout again.

The absence of the sent secret code, as well as an unsuccessful attempt to pay, are usually associated with the congestion of the site and the appearance of some instabilities in its system.

If the product did not appear in the "Orders" tab or its re-registration failed again, the reasons for this may already be other factors - for example, personal mistakes of the client, malfunctions in the site, or any non-standard situations.

Buyer's carelessness

If the payment fails, it is not always necessary to immediately dump the blame on Aliexpress, its administration and sellers - this can also happen due to an oversight on the part of the buyer.

• So, a one-time password may not come due to a lack of funds on the mobile phone account, and therefore the operation simply cannot be brought to its logical conclusion. The payment does not go through, the goods, as a result, are not sent.

• The payment act can be rejected by the bank. Perhaps the reason for this is the expired card or an incorrectly completed form when registering products. If there are no reasons to doubt the correct data entry, this means that it is the servicing bank that is putting the “sticks in the wheels”. To solve the problem, you should contact one of the branch offices.

• The bank may prohibit the operation, which is typical for cards of types Maestro and. This is due to the fact that banking conditions are trying to provide their clients with maximum protection and block online shopping, which is not legally connected with the territory of Russia. Perhaps a specific card can be activated for foreign purchases, but for this you will have to go to the bank and clarify the details.

• Exceeding the limit of funds available for spending, the total amount of which is also set by the bank serving the client. To raise the limit, you should contact a bank office or use another payment method for which there are no restrictions.

• Suspicion of fraudulent transactions. The fact is that banks allow a certain number of transactions per day, and therefore transactions that quantitatively exceed the permitted value may be blocked.

• Congestion of the banking system, which is especially observed during the seasons of discounts and promotions. For a successful payment, it is recommended to try again in a few minutes.
• Lack of connection, in this case, the mandatory mobile Internet banking service, which sends a one-time code.
• Payment rejection due to an error in choosing a card type or incorrect filling of other fields.

Therefore, before asking the question why the payment to "Aliexpress" did not go through, it is recommended to carefully review all the information entered once again, because even one single typo can cause the system to fail.

Service malfunctions

However, it is not always the buyer's fault that the payment does not go through. On "Aliexpress" users often noticed certain "oversights". Usually they stem from the congestion of the service, but this quickly goes away. Therefore, after a while, the payment act must be carried out successfully. If this does not happen, you need to write directly to the administration of the site, which will explain why the payment does not go to Aliexpress, and tell you what to do in this case.

Other non-standard problems

A specific reason may not fall under any of the above situations. But why, then, does the payment to Aliexpress not go through? The case may be an accidental duplicate order or browser settings, where it is necessary to clear the cache for a successful operation. In addition, the snag may lie in an unconfirmed account, because not everyone considers it necessary to go to their own e-mail and activate their account by clicking on the link.

Purchase by phone

What if the payment to Aliexpress does not go through the phone? As mentioned above, this may be due to insufficient funds on the account, blocking of the payment function from a mobile phone (here it is recommended to contact your operator), as well as a lack of free space in the phone's memory or lack of communication. In addition, some disruptions may occur in the checkout process through special applications, so it is still recommended not to order goods through portable communication means.

Full refund

What if the payment did not go through the Aliexpress website, the money was withdrawn? In this case, you can safely claim a refund by opening a dispute with the seller, who, not wanting to lose the earned reputation and profit from the difficulties of his potential customers, will return all funds in the original amount. If the funds are "lost" along the way, it is the fault of the organization responsible for the distribution of funds - the bank, the administration of Yandex.Money, WebMoney, etc. Then it is the client's legal right to demand that they resolve the situation.

When making purchases on Aliexpress, sooner or later you may encounter a problem related to paying for money and start looking for an answer to the question - why can't I pay for an order on Aliexpress. In order to get rid of this error, you must first figure out what caused it. Now we will consider the most frequently encountered and try to figure out how to fix everything.

There are various reasons for payment errors. This could be the fault of:

• Aliexpress site (its workload);
• a specific payment system;
• and the fault of the buyer himself.

What to do if payment on Aliexpress does not pass

Most often, the order is not paid, precisely because of the server overload (on sales and promotions), but there are other possible reasons.

Another common problem is the code that was not sent to you to confirm the action (payment). The reason for this may be the load or those. the work of your payment system or bank.

Even if the code came and you confirmed the money transfer, then it is quite possible that after the payment the order status does not change. In this case, you need to do the following:

• check if the money was debited from your account / wallet. If so, then the order is most likely already paid for and is awaiting verification, no need to worry, wait a little;
• if the money is not touched, then the server is “loaded”. Repeated payment will help;
• if the repeated payment also did not help, try using another payment system, or wait a while and try again.

If, due to the loading of the site, you accidentally paid for the order twice, there is no need to panic - the money, within a few days, will automatically return to the wallet from which the purchase was made.

Payment fails - problem on the part of the buyer

It often happens that the buyer commits erroneous actions when paying, as a result of which the money is not credited. In the event of an unsuccessful payment, many begin to panic, but in fact it is not worth it. You need to understand what you did wrong.

Here are some common reasons:

• many payment systems and banks have a limit money spent per day / month. If this limit has been exhausted, that is, a certain amount has already been spent or the purchase price exceeds the allowed limit, then it will not be possible to pay. You need to contact the technical support of the bank or payment system and ask to increase the maximum limit, or, if possible, go to your personal account and increase it yourself;
• some cards do not allow making payments outside their country... If you try to send money to a Chinese bank account, the card will simply be blocked. In this case, you again need to contact the bank employees and enable the online shopping function. Often this problem is faced by cardholders with a high level of protection;
• quite possible payment system / bank is heavily loaded and the payment cannot be made at this time. If you don’t want to pay in another way, you will have to wait.
• there is not enough money on the balance sheet... You need to check the balance in advance, perhaps there really is not enough money for a specific product. But what could be the reason, if, for example, a product costs 200 rubles, and this amount is in the wallet, that is, there is enough money? Do not forget that many are charged a commission for the payment. So before buying, make sure that there is enough money for both the product and the commission;
• the bank refuses to process the payment. This may be due to unblocked card or its expired... The card can be blocked if it is suspected of fraud or hacking;
• oddly enough, but the reason for the wrong payment maybe even a browser... Try to delete your browser history or pay through another browser;
• maybe you Incorrectly entered payment details, for example, card or wallet number, owner's name and other data. Be sure to double-check them and try again;
• besides the maximum amount of money spent, some banks also limit maximum number of transactions per day... If you made, for example, 10 payments per day, and the bank does not allow more than 10, then when you try to pay, the card will be blocked, or the payment simply will not happen, depending on the level of protection;
• if you make a payment from a mobile application and the payment is not processed, try it from a computer. Really, mobile version Aliexpress has some problems with payment so don't panic and try to transfer funds to your computer / laptop.

Can't pay - site malfunction

As mentioned above, an unsuccessful payment may occur due to a system error in the Aliexpress online store itself. Why is that? It is very likely that site is being updated or the payment function itself is not available due to the addition of new payment options. In this case, there is nothing left but to wait a while and then try again.

If you have waited several hours or even a day, and the problem does not disappear by itself, in this case it is worth contacting those. online store support. There, professionals will contact you and help you deal with the problem.

I can not pay for the item on Aliexpress: other problems

Other reasons why you cannot make a payment:

• rarely, but it happens that the payment does not come out due to the fact that you haven't verified your account yet... A code with a letter is sent to the user's email specified during registration, and if you do not confirm it, various restrictions may arise, including it will not be possible to buy. Find the registration letter from Aliexpress in your e-mail box and confirm the registration;

• can pop out Error 404, that is, such a page does not exist. This problem is often associated with the seller, and if one cannot buy it, you can buy the same product from another. To solve the problem, you need to write to the seller and wait for a while until the error is automatically corrected.
• Aliexpress can suspect you of fraud... Due to this, they may freeze your page for security purposes. This problem occurs if the payment information has been entered incorrectly several times and there have been unsuccessful attempts to make a payment, so be careful. And you can unfreeze the page with the help of those. support, where you need to upload a "scan" of your passport, a copy of your bank statement and other information. The support team will provide you with the necessary information.
• also "double payment" can affect the status of the order. Money transfers are carried out at a certain interval, and if you accidentally paid for the item twice, this may cause an error. In any case, the money will be returned, and the seller will send the order, you just need to wait a few days;
• maybe no access to Ali... This can happen either through the fault of your provider or through the fault of the store itself. These problems are related to DNS, usually after some time (maximum 24 hours), the problem will be automatically corrected. If not, try using your mobile phone or any other device with a different connection.
• the reason could be blocked account... There can be many reasons for blocking, including cheating a seller, hacking an account, and more. You will need to restore your account, if possible, and only after that, you will be able to make a payment.

Why does the payment from the Maestro Sberbank card fail?

Can't pay with your card? The problem may be that some cards have restrictions, for example, the Maestro Sberbank card. This card has a good level of protection. To pay for purchases abroad, you need to contact the bank employees in advance, with a request to enable certain functions of the card: for making payments outside the country, as well as the ability to make transactions in online stores.

Often, it is the owners of such bank cards that face problems when paying. If you have this function enabled, and you cannot pay for the order, check for the problems described in the section Problems on the part of the buyer.

Summarize

There can be many reasons, some can be corrected automatically or by using the above actions. In any case, try to find a solution.

There may be problems with paying for the goods, today we will figure out in detail why various errors can appear on the Aliexpress website, because this can happen for a number of reasons. Thanks to the error code, you can find out what the error means, below we will take a closer look at what the error codes on the Aliexpress website mean. Typical error codes associated with payment for goods start with IPAY_RS_10001_XXXX.

Error codes on Aliexpress (errors when paying for an order on the Aliexpress website)

Error code: IPAY_RS_10001_2606- The card has been declined by your bank. Check if your card is valid or use another payment method.
Solution: Check the correctness of the entered data, if the error comes out again, contact your bank (call your bank).

In general, the error IPAY RS 10001 2618 is one of the most common mistakes on Aliexpress, because every 5 minutes 1000 orders are placed on the site, and at rush hour this figure is several times higher, and this is an overload of the payment system.

Error code: IPAY_RS_10001_2616- not enough money
Solution: you need to replenish the account of your Visa / MasterCard or electronic wallets WebMoney, Yandex.Money (yandex.money), Qiwi (qiwi wallet) or pay for the goods through the bank by choosing the Bank Transfer payment option.

Error code: IPAY_RS_10001_2618- Sorry, the payment was not completed. Reason: The operation is not allowed by the bank. (Error code: IPAY_RS_10001_2618) Recommendation: Please make sure you are using a valid card. If the problem persists, contact your bank or card issuer. Or use another payment method.

Solution: This situation often arises when paying with Visa Electron salary cards or Maestro cards, the only way out of the situation is to call your bank (the phone number is on the back of the card) and find out if it is possible to pay for purchases on the Internet and ask to enable this function / service. Regarding Maestro cards, they differ from Visa / MasterCard cards and not all goods can be paid with such a card, so if you have a Maestro card, we recommend that you add an additional Visa / Mastercard and do not forget to tell the bank employee that you need the card during registration You to pay for purchases in online stores online.

Error code: PAY_RS_10001_2621- Payment declined
Solution: Make sure you are using the correct payment card or contact your bank. Usually, you can pay on Aliexpress with Visa and Mastercard, and before paying, you need to select the correct type of card in the payment menu on the Aliexpress website. Sometimes, for example, in the hands of a Mastercard, and when buying, buyers often confuse and choose a regular Visa card, so be careful.

Error code: PAY_RS_10001_2626- the order amount exceeds the limit / limit
Solution: check your limit for the chosen payment method, usually the limits can be set by your bank for Visa / Mastercard (you need to call your bank and increase the limit, the phone number is usually on the back of the card and is indicated in small print). If you did everything right, try paying again or try another card or other payment method.

Error code: IPAY_RS_10001_2903- The amount of the order exceeds the allowable limit for payment by card.
Solution: on the back of your card, there is the phone number of your bank, those. support works around the clock in banks and your problem will be solved in 5 minutes, just tell them to increase the limit on payments from the card. This happens if you want to buy something expensive, sometimes the limit for withdrawals at ATMs is 1000 rubles, hryvnia, tenge, dollars or euros, and for payments on the Internet the default limit can be much lower, this is usually done for your own safety.

Error code: IPAY_RS_10001_2906- Sorry, the payment was not completed. Cause: The system is temporarily unavailable. (Error code: IPAY_RS_10001_2906) Recommendation: Please try to pay again. If the problem persists, please contact Alipay customer service.
Solution: This error usually occurs when paying for an order with a plastic card Visa or MasterCard, sometimes when paying using a Qiwi wallet. The fact is that all payments and money transactions on Aliexpress are serviced by the Alipay payment system, which belongs to the Alibaba Group, which includes the Aliexpress online store.

We specially wrote a request to AliPay, and we were told that the Visa and MasterCard payment server in the Alipay system is not always stable and sometimes payment with plastic cards cannot always be completed successfully, sometimes this is due to the system load, system update or technical work in the Alipay payment service.

So what to do in this case, we recommend trying to make a repeat order or a completely new order from the product page by clicking the BUY button. You can also try using a different browser, pay with another card, change the quantity of goods, or try to buy from another seller. Well, if this did not help either, try to pay for the order later or use another payment method (Webmoney, Yandex.Money, Qiwi wallet, Bank transfer / payment through a bank or using Western Union).

Error code: IPAY_RS_10001_2911- Too many transactions in a short period of time or suspicion of fraudulent transactions. The payment was declined by your bank.
Solution: If your card is not stolen, then perhaps you used an ATM several times that day or paid for something several times on the Internet. Some banks have by default limits on the number of transactions per day or a limit on the amount per day. In general, pozonite to your bank and they will settle everything in 5 minutes, those. bank support works around the clock, the contact number is on the back of your card, they have all the information about rejected transactions, so just briefly tell us what you did and what you are going to do (for example: I want to buy something on the internet, errors appear and cannot be paid )

Error code: IPAY_RS_10001_2917- unable to pay for the order. Reason: Contact your card issuer.
Solution: You need to call your bank and ask to enable the ability to pay online on the Internet.

Error code: IPAY_RS_10001_3007- The card number you provided is invalid. (Error code: IPAY_RS_10001_3007) Suggestion: Please make sure you are paying with a valid credit card. If the problem persists, please try again using another form of payment or contact the bank or agency that issued your card.
Solution: Check the validity period of the card, as well as the entered numbers from the card, first and last name (entered in Latin letters). If this does not help, there is your bank's phone number on the back of the card, usually the support service works around the clock.

Error code: IPAY_RS_10001_3010 Security code is invalid.
Solution: Check the entered security code (CCV2 code), it is located on the back of the card where the signature is and consists of 3 numbers, enter it in the appropriate field when filling in the data and try to pay again. If this code is not on your card, call your bank (your bank's phone number is on the back of your card) and ask if you can pay for goods via the Internet and what you need to enter instead of the CCV2 code.

Error code: IPAY_RS_10001_3012 Not enough money (Not enough money)
Solution: Make sure you have money on your Visa / masterCard, you can also try using another card with money for payment. If it doesn't help, use another payment method or top up the account on your card or top up the account in your electronic money (WM, Yad, Qiwi), also do not forget that you can pay through a bank or Western Union.

Error code: IPAY_RS_10001_3017 The card issuer does not allow this operation
Solution: Make sure you are using the correct Visa / MasterCard, also try contacting your bank. Such an error occurs if payment on the Internet is not available or if you use cards other than Visa / Mastercard, but cards such as Maestro, American Express, etc.

Error code: IPAY_RS_520000500 Sorry, the payment was not completed. Cause The system is temporarily unavailable. (Error code: IPAY_RS_520000500) Recommendation: Please try to pay again. If the problem persists, please contact Alipay customer service.
Solution: try to pay later, perhaps the payment server or payment gateways are overloaded, so the payment failed. Sometimes changing the browser helps, you can also try to pay with a card of another bank (if you have one).

Error code: IPAY_RS_7032: the bank's payment system is overloaded
Solution: called the bank, they said that because of the shares on aliexpress (a large number of requests), the payment system of the bank flew, which transfers money to aliexpress and advised me to try to pay more.

Error code: IPAY_RS_7777- Sorry, we are temporarily unable to process your order. Reason: Sorry, the payment was not completed. The system is temporarily unavailable. Please try to pay again. (Error code: IPAY_RS_7777)

Solution: This error often pops up when paying for an order through the Aliexpress Mobile application, try updating it or paying through a computer / laptop. If this error popped up on your computer, you can try changing the browser or just wait and try to pay later. To continue placing an order, log in to the Aliexpress website and just go to the My Orders section and your product will be there in the list marked as unpaid, click on it and you can try to pay again.

Such an error in 99% of cases pops up when the card cannot pass authentication, due to the fact that the payment option for this card on the Internet is not connected, therefore payment does not go through (on the back of the card there is your bank number, just call the bank and ask for something is it possible for your Visa / MasterCard / Maestro card to pay on the Internet. If not, then usually within 5 minutes you will be connected and activated for free, after which you will be able to pay online without any errors in any online stores. This function is disabled for security reasons, so that the grandson does not take a card from his grandmother and does not buy it for his entire pension, for example, VKontakte votes or some online games).

Often the IPAY_RS_7777 error is associated with the cards of Sberbank of the Russian Federation, when paying with a card, one-time SMS passwords are additionally required, but in order for them to come, you need to connect mobile banking, more precisely, register in the mobile banking system or get a list of one-time passwords at an ATM, there are similar nuances in others banks, just call the bank and your question will be quickly resolved, below is a screenshot of this error on the computer (for some reason, Aliexpress does not show it in the mobile application and simply writes the error IPAY_RS_7777)

Error code: ISC_RS_5100102051- For security reasons this process can not be continued. If you make a payment from your card and the page shows this error code, it means that your payment was declined for security reasons and it is recommended to use other payment methods or another card. (Perhaps you have several cards and you pay for purchases from different cards or someone else's cards, although sometimes payment with someone else's card goes through without problems).

The Aliexpress security system regards your account or payment as unreliable, perhaps you are using a card that does not belong to you or one and the same card in different accounts, which aroused suspicion among the Aliexpress security service.

The easiest way to get around the ISC_RS_5100102051 error is to use another payment method or another Visa / MasterCard.

Officially, in order to resume the possibility of paying with Visa / MasterCard, you need to write a letter to [email protected] with the subject "Verification by order on Aliexpress", the following documents must be attached in the letter: If you used a personal card for the transaction, send a copy of your ID or passport, or if you used a corporate credit card (company card), you must also attach a copy of the business registration.

But that's not all, you also need to prove that this is your card, so in the letter you need to attach another copy (scan) of the credit card on both sides and make a copy of the statement from the Bank where at least one payment on Aliexpress appears (you can take a screenshot of the screen from the online page banking). In principle, you can do without a bank statement, but this will be a weighty argument to prove that you are you. Information about this error recently appeared on Alipay (the payment system that processes all payments from Aliexpress), here is the info: https://icshall.alipay.com/hall/cateQuestion.htm?categoryId=596&type=KNOWLEDGE_BASE&helpId=152&language=ru_RU

By the way, this error has recently been observed among buyers from Crimea and when paying by any means, it is recommended in this case to wait and try to pay later, or when paying, indicate another region in the delivery address and MANDATORY write to the seller with a request to correct the region immediately after payment and agree, i.e. warn the seller that you will indicate the wrong address BEFORE payment (if you change the region in the delivery address, the payment starts working and goes through without problems, it is advisable to indicate neighboring regions such as Krasnodar, Moscow, ...).
It is better to pay through the website or from a computer, and not through the mobile application or the mobile version of Aliexpress (sometimes, due to the Aliexpress application for Android / iOS, errors pop up even when the region is changed). You can also try to pay through the English version of the Aliexpress website, in some cases it helps to get rid of payment errors.

New information has appeared, the Chinese additionally calculate Crimeans by IP, therefore, in addition to changing the region, use an anonymizer, proxy or services for changing / changing IP (there are thousands of such services in Google, it helps even if VK is blocked at work). So now no sanctions from Aliexpress are scary).
They say that the failure is associated with an increase in the cost of delivery to Crimea, as well as due to the fact that there is a partial lack of electricity (electricity) in Crimea, which directly affects the delivery time .. Tech. Aliexpress support promises that payment errors will disappear soon and this is a system failure.

Error code: ERR_EMPTY_RESPONSE- Occurs when trying to log in to the site.
Solution: solved by clearing the cache in the browser.

Error: Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order- duplication of the order.
Solution: maybe the order has already been paid, try to enter and see this information in the My Orders section, if the order is not paid, you can try to click the pay button which will be next to the order.

Error: Your account is temporarily unavailable due to security reasons- The account was blocked. Most likely you have not activated your account on Aliexpress, so your profile has been blocked.

Solution: The link to activate your account is sent by email when registering on Aliexpress. The link is active for 3 days, after which the account is blocked. But do not worry, now Aliexpress has already removed these restrictions, just rummage in your mailbox and find a letter with account activation and follow the link indicated in the letter. If you couldn't find the letter, then there are a couple more ways to activate your account on Aliexpress ..

If you manage to log in with your username and password, then go to the My Aliexpress section, then edit your profile, then click the edit button and only then there you will see a button next to the "click here to confirm" email to resend the email with activation, so you can confirm your e-mail address. But if it does not log into your account at all, then under the error message there will be a link with the inscription "Appeal for account reactivation", click on it, fill out the form and within 5 days you will receive a link to activate your account. Although it's easier to register a new account, you will have to use a new email.

Error: Reason: An unknown error has occurred. Solution: Please try again later.- Unknown error
Solution: solved by reordering, this happens for various reasons, perhaps the session has expired or just a glitch on Ali's website.

Error: Something went wrong. Please check your order history before trying to pay again. This will help you make sure that you have not paid for the same item twice.
Solution: Usually, such a sign pops up if your orders already have this product marked "Awaiting payment", and you are trying to pay for the order through the page with the product. How to fix? Go to the "My orders" section, find this order there (usually it comes first) and click "pay" there. The fact is that if you reach the page with the choice of payment options, then the goods are automatically saved in the "My orders" section, and if something went wrong, then you can pay for it only from my orders (although you can still delete the item from the My Orders section by clicking on the basket icon next to the order)

Error:
Can't access the site
The DNS address of the server icashier.alipay.com could not be found.
DNS_PROBE_FINISHED_NXDOMAIN
this is a DNS server error, there may be 2 reasons, this is either the DNS records have not been updated on the side of your provider, or temporary problems on the side of the Aliexpress DNS server. Alternatively, try to log in from a phone or from another IP, or wait 1-24 hours.

Error: Error 404- the page was not found, the seller's product or store was deleted or does not exist
Solution: Such an error occurs in several cases, most often when there is an error in writing the link, it also happens if the seller's store is deleted, the product is deleted, or you just come across an outdated link.

If you bought a product, and the seller does not send the order for a long time, the parcel is taking too long, or the order protection time is running out and you want to contact the seller and when you go to the page with the seller's store you receive a "404 error", then you can safely open a dispute ( dispute), although you can try to write to the seller by clicking on the corresponding icon with the seller's name in the My Orders section next to the purchased item. In principle, it happens that the product is sold out and the seller can delete the product, then this is okay, but if the page with the seller's store is deleted (the link looks like this: http://ru.aliexpress.com/store/1202215), then most likely it was the seller The fraudster and the Aliexpress administration will soon return the money spent on their own, although for peace of mind it is better to open a dispute.

How to buy goods on Aliexpress for a penny and save on purchases?

Do not forget that you need to buy correctly and wisely, so before buying, always check the seller using Aliexpress Seller Check so as not to buy a pig in a poke. Now we will tell you how to buy smartphones, mobile phones, tablets, jeans, T-shirts, clothes, shoes, electronics and much more on Aliexpress for literally pennies.
The whole trick is that in the Aliexpress online store, various sales and promotions are constantly taking place, there are whole sections and headings that constantly give discounts for buyers on Aliexpress ().
Also you can get 7% lifetime discount on all Aliexpress products: 7% permanent discount on Aliexpress

Still have questions? ask your question in the online tech support chat or write it below in the comments